Venue Manager / Cafe Manager

Area51, Australia’s Largest Indoor Family Entertainment Centre is going through an exciting period of growth with future venues opening in 2025. We are seeking an experienced Venue/Cafe Manager to oversee the operations of our new venue in Redcliffe. Area 51 Redcliffe is a mix of soft play equipment, fantastic cafe offerings and party rooms.

This role will report directly to the Operations Manager. In this role you will contribute to the opening of our new venue whilst overseeing relevant business Operations going forward. You will propose and implement strategies to constantly improve customer satisfaction and your venue’s development.

The role will be responsible for the hiring, development and management of floor/cafe staff. Previous hospitality management experience is highly desirable. This management role will ensure the team is trained whilst adhering to strict safety requirements. Applicant must be available to work weekends.

Main Duties & Responsibilities:

Operations:

1. Oversee all business Operations
2. Effectively manage operating costs within budget
3. Analyse trends and provide solutions to issues
4. Develop and implement business strategies to ensure business success
5. Proven leadership and direction to our staff to ensure we maintain a high-performance team
6. Manage/operate fully functioning cafe
7. Oversee rostering requirements
8. Manage Workplace Health and Safety Policy and Legislation for the centre
9. Ensure stock levels are maintained

Human resources:

1. Hire and onboarding of new staff as required
2. Oversee staff activities and ensure staff comply with policies and procedures
3. Conflict resolution experience
4. Customer Service experience mandatory
5. Provide support to staff

As our ideal candidate, you will have:

1. Experience in a similar role, fast-paced hospitality/entertainment industry
2. Strong understanding of business and financial management
3. Ability to manage a large flexible roster
4. Experience in people leadership and management including coaching, motivating, and development of staff
5. Understanding of basic HR principles and IR legislation
6. Strong OH&S knowledge
7. Great negotiating skills
8. High level of customer service

We are looking for a person who possesses the following attributes:

1. Leadership & Teamwork
2. Customer service focused
3. Hospitality/kitchen experience
4. Strong Interpersonal Skills
5. Professional approach
6. Ability to work under pressure
7. Organisational and time management skills
8. Excellent attention to detail
9. Confident Manner
10. Positive approach to change
11. Great communications skills, written and verbal

In addition to the attributes mentioned above, to be considered for this role you will require:

1. Right to work in Australia
2. Current Working with Children Blue Card, or the ability to obtain. Must be obtained prior to commencement of work
3. Current CPR / First Aid Certificate, or ability to obtain

If this sounds like you, please forward applications with a cover letter & resume to

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years\‘ experience do you have as a venue manager?
• Do you have customer service experience?
• Do you have experience preparing work rosters?
• Do you have a current Working With Children (WWC) Check?
• Which of the following First Aid accreditations do you currently hold?
• Have you worked in a role which requires a sound understanding of OH&S/WHS?

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