WA Relationship Manager | Vocational Rehabilitation

WA Relationship Manager | Vocational Rehabilitation

Procare Group is an ever-growing national business of over 25 years. Our values are at the core of our business; Work Together, Be Accountable, Clarity in Communication and Find a Solution. At Procare Injury Management, our vision is to be the most respected national rehab and wellbeing business in Australia with a focus on delivering high value for our customers through every interaction.

We value our people and know that fantastic talent is the only way to shape our future success. We’re all about building a high-performing team, where we embrace collaboration and new ways of thinking.

We are seeking a Relationship Manager to join our Western Australian Injury Management and Rehabilitation team. This is a dual role where you will have responsibility for your own caseload (with a reduced billable target) whilst taking ownership of the management of our existing customers and assisting with the growth of our current and developing customer relationships.

The successful candidate will work alongside our State Manager, and in partnership with full support from our National management team. This is a full-time role based at our Perth office in Subiaco, balanced with flexible working options.

The role involves:

• Supporting a reduced caseload of people to recover and return to work including conducting a range of assessment services in line with your professional qualification and across a variety of schemes including Workers Comp, CTP, DVA, Life Insurance and more.
• Account management of key clients including being the point of contact for matters directly related to the account.
• Assisting clients with risk prevention strategy and developing bespoke intervention and training programs.
• Assisting national workers compensation brokers with support for their WA based clients.
• Driving operational performance deliverables , including customer performance outcomes, revenue growth and customer engagement.
• Working with the wider national management team to establish and execute an ambitious strategic growth plan.
• Acting as lead point of contact for our Workers Compensation scheme insurer and agents.
• Building long lasting strategic relationships with customers.

About You

(please address in a cover letter):

• Mandatory: Allied Health qualification – OT/EP/Physio/Psychologist or Rehab Counsellor with at least 3 years workplace rehabilitation experience
• Previous Account/Customer Relationship experience (highly desired)
• Insurer or brokerage experience (highly desired)
• Strong, current Workers Comp legislation knowledge
• A genuine commitment to driving continuous improvement
• A commitment to maintaining and promoting the existing positive culture within our team
• Passion for delivering growth through building sustainable new partnerships
• A current Police Check and Working with Children Check.

What We Offer:

• A thorough and comprehensive induction
• A unique opportunity to assist in growing our existing client base alongside a successful team
• Ongoing support and collaboration from our highly experienced National management team
• Excellent remuneration package based on experience and bonus incentives
• Welcome pack on commencement and the latest equipment including laptop and mobile
• Financial assistance for relocation (if relocating from interstate)
• Novated lease, purchased leave and salary sacrificing options
• Benefits to enhance your work-life balance like paid parental leave, access to our Employee Assistance Program, hybrid working arrangements, national secondment opportunities, and more!

Why Procare?

• Genuine and friendly working culture where our people are valued!
• Formal induction and mentoring program, monthly training calendar and annual CPD allowance
• Internal career progression pathways and a tailored professional development plan
• Volunteer Day to give back to the community
• Social Club and quarterly social events, EOFY and Christmas events, quarterly and annual staff recognition awards, and more!

If you are looking to join a focused and driven team, as part of a family started company, have the drive to succeed and take pride in providing a high-quality service, we want to hear from you!

For more information check out our website or contact .

Applications require a cover letter and resume. All applications and enquiries will be treated in strict confidentiality.

As an Equal Opportunity Employer, Procare Group is committed to Equality, Diversity and Inclusion in our everyday working practice. We strongly encourage applications from those who meet the role criteria of all abilities and cultures including people who identify as Aboriginal and Torres Strait Islander and people living with a disability.

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