Auf einen Blick
- Aufgaben: Leite die Implementierung standardisierter Prozesse im globalen Außendienst.
- Unternehmen: Wachsendes Unternehmen mit innovativen Technologien und globaler Reichweite.
- Vorteile: Flexible Arbeitsorte, spannende Herausforderungen und Entwicklungsmöglichkeiten.
- Weitere Informationen: Dynamisches Umfeld mit Fokus auf kontinuierliche Verbesserung und Wachstum.
- Warum dieser Job: Gestalte die Zukunft des Service mit digitalen Lösungen und Automatisierung.
- Qualifikationen: Mindestens 4 Jahre Erfahrung im Außendienst oder Operations Management.
Das prognostizierte Gehalt liegt zwischen 56250 - 68750 € pro Jahr.
Service Atlas Copco Group Germany Flexible within Europe
VTS is undergoing an exciting transformation, expanding its global footprint while introducing new IT systems, customer programs, and digital service capabilities.
As Global Field Service Manager, you will play a key role in this journey by driving the implementation of standardized processes across our global field service organization.
Working closely with Customer Centers and divisional teams, you will establish best practices, lead change initiatives, and ensure sustainable adoption of new ways of working.
This role is ideal for a hands‑on leader who excels at change management, builds strong partnerships, and translates strategy into operational results.
By enhancing performance, operational excellence, and service effectiveness, you will contribute directly to sustainable growth and customer success.
- Key Objectives
- Improve resource utilization and field service capacity planning.
- Establish transparent and actionable performance reporting.
- Increase productivity and revenue per service engineer.
- Enhance operational efficiency, safety, and service quality.
- Prepare the organization for the future through digitalization, automation, AI, and remote service solutions.
Key Responsibilities
- Partner with Customer Centers
- Build strong relationships with regional and local service teams.
- Provide practical support tailored to local business needs and market conditions.
- Standardize and Improve Operations
- Define and implement standardized field service processes globally.
- Ensure consistent adoption and execution across Customer Centers.
- Identify and lead improvement initiatives that enhance customer experience, productivity, and profitability.
- Optimize Workforce Performance
- Improve workforce planning, utilization, and competence development.
- Drive the use of planning and reporting tools to increase transparency and efficiency.
- Develop and implement global service strategies and operating models.
- Partner with the VTS Academy to strengthen service and leadership capabilities through targeted training.
- Shape Future Service Operations
- Design scalable planning and execution models that support growth and profitability.
- Champion digital service solutions, automation, and remote support capabilities.
Requirements
- 4+ years of experience in Field Service Operations, Service Delivery, or Operations Management in an international environment.
- Proven experience leading operational transformation and change initiatives.
- Strong expertise in service planning, scheduling, workforce optimization, and process standardization.
- Experience implementing operating models and driving adoption of new systems and ways of working.
- Excellent collaboration and stakeholder management skills across functions and cultures. Hands‑on, results‑oriented leader with both strategic and operational capabilities.
- Passion for continuous improvement, digitalization, and operational excellence.
- Job location
We are flexible with the location - preferably in Germany (Cologne), Belgium, Czech Republic, UK, China or India.
Your Role
VTS is undergoing an exciting transformation, expanding its global footprint while introducing new IT systems, customer programs, and digital service capabilities.
As Global Field Service Manager, you will play a key role in this journey by driving the implementation of standardized processes across our global field service organization.
Working closely with Customer Centers and divisional teams, you will establish best practices, lead change initiatives, and ensure sustainable adoption of new ways of working.
This role is ideal for a hands‑on leader who excels at change management, builds strong partnerships, and translates strategy into operational results.
By enhancing performance, operational excellence, and service effectiveness, you will contribute directly to sustainable growth and customer success.
- Key Objectives
- Improve resource utilization and field service capacity planning.
- Establish transparent and actionable performance reporting.
- Increase productivity and revenue per service engineer.
- Enhance operational efficiency, safety, and service quality.
- Prepare the organization for the future through digitalization, automation, AI, and remote service solutions.
Key Responsibilities
- Partner with Customer Centers
- Build strong relationships with regional and local service teams.
- Provide practical support tailored to local business needs and market conditions.
- Standardize and Improve Operations
- Define and implement standardized field service processes globally.
- Ensure consistent adoption and execution across Customer Centers.
- Identify and lead improvement initiatives that enhance customer experience, productivity, and profitability.
- Optimize Workforce Performance
- Improve workforce planning, utilization, and competence development.
- Drive the use of planning and reporting tools to increase transparency and efficiency.
- Drive Service Excellence
- Develop and implement global service strategies and operating models.
- Partner with the VTS Academy to strengthen service and leadership capabilities through targeted training.
- Shape Future Service Operations
- Design scalable planning and execution models that support growth and profitability.
- Champion digital service solutions, automation, and remote support capabilities.
Requirements
- 4+ years of experience in Field Service Operations, Service Delivery, or Operations Management in an international environment.
- Proven experience leading operational transformation and change initiatives.
- Strong expertise in service planning, scheduling, workforce optimization, and process standardization.
- Experience implementing operating models and driving adoption of new systems and ways of working.
- Excellent collaboration and stakeholder management skills across functions and cultures. Hands‑on, results‑oriented leader with both strategic and operational capabilities.
- Passion for continuous improvement, digitalization, and operational excellence.
- Job location
We are flexible with the location - preferably in Germany (Cologne), Belgium, Czech Republic, UK, China or India.
- Contact information
- Talent Acquisition Team: Linnea Hendus
Atlas Copco Group enables technology that transforms the future.
We innovate to develop products, services and solutions that are key to our customers' success.
Our four business areas offer technologies for air and gas compression, vacuum and abatement, automated assembly and quality control, mobile energy management and power generation as well as portable and industrial flow technologies.
In 2024, Atlas Copco Group had revenues of BSEK 177 and at year end about 55 000 employees.
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Global Field Service Manager Arbeitgeber: Atlas Copco Airpower N.V.
Atlas Copco Rental ist ein hervorragender Arbeitgeber, der dir die Möglichkeit bietet, in einem dynamischen und teamorientierten Umfeld zu arbeiten. Mit flexiblen Arbeitszeiten, umfangreichen Sozialleistungen und attraktiven Weiterbildungsmöglichkeiten unterstützt das Unternehmen deine persönliche und berufliche Entwicklung. Zudem fördert die inklusive Unternehmenskultur Vielfalt und Nachhaltigkeit, während du gleichzeitig an spannenden Projekten im Bereich temporärer Temperature-Lösungen in der DACH-Region mitwirken kannst.
Kontaktdaten:
Atlas Copco Airpower N.V. Recruiting-Team
