First Customer Integration Manager (m/f/d)

You’re not just looking for another job — you’re ready to build and optimize something from the ground up. As our first hire with a technical edge, you’ll take full ownership of the customer journey and go far beyond traditional account management. You’ll work hands-on with customer data, use Python and analytics tools to streamline onboarding and drive insights, and help shape how our users engage with our solution — both in the field and at a strategic level. Your impact will be immediate, measurable, and foundational for how we scale Customer Success.

Key Responsibilities

• Own technical onboarding – Own the full data setup for new customers, including extraction, ETL, and integration of formats like CSV, JSON, XML, and geodata (e.g. KML, SHP).
• Build scalable data workflows – Use AI tools, Python and SQL to create reusable pipelines and automate key processes.
• Bridge tech and customer needs – Translate operational and IT requirements into smooth integrations, including with systems like SAP or GIS-systems.
• Communicate with clarity – Build trust across all levels by pairing technical expertise with strong, empathetic communication.

This role is right for you if…

• You’re a tech-savvy problem solver who thrives on turning messy data into clean, usable formats
• You’re comfortable writing scripts, building data pipelines , and navigating complex file formats and APIs
• You enjoy working directly with customers — not just to support them, but to deeply understand their technical constraints and solve them collaboratively
• You love structure, automation, and scalable solutions — and constantly seek to use newest AI tools
• You’re self-driven, curious, and excited to take full ownership of implementation and data integration projects
• You are motivated by the opportunity to make a positive impact on the planet

Skills & experience you will need

• Prior experience in a technical customer-facing role
• Hands-on experience with data conversion, ETL pipelines and strong Excel skills
• Solid Python scripting skills for automation and data transformation
• Familiarity with SQL for querying and manipulating datasets
• Experience with AI tools to accelerate workflows
• Fluent in both English and German

Nice-to-haves

• Experience with geospatial data formats like KML or SHP
• Familiarity with enterprise systems like SAP and GIS-systems and in managing enterprise stakeholders

• Remote Working: Work from our hubs in Hamburg or Munich, or remote from Germany
• Unlimited Vacation : Take as many holidays as you need — we trust you to recharge when it matters most.
• Flexible Working Hours : Work during the hours that align with your peak performance and lifestyle.
• Mental Health Matters : Access 1:1 psychologist sessions and workshops through our Bloom partnership.
• Professional Growth : Use a dedicated development budget to enhance your skills and career.
• Stock Option Plan : Receive virtual stocks as a reward for your trust, effort, and vision alignment.
• Unite, Recharge, Celebrate : Join in-person team retreats to connect and have fun.
• Explore Germany : Enjoy the Deutschlandticket for flexible public transportation access.

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