First Technical Customer Success Manager (m/f/d)

You\’re not just looking for another job — you\’re ready to build something from the ground up . As our first Customer Success hire , you\’ll take full ownership of the customer journey, from onboarding to long-term success. You\’ll work hands-on with our customers and help shape the way they interact with our solution — both in the field and at a strategic level. Your work will have direct real-world impact , and you\’ll play a key role in building the foundation for how we scale Customer Success going forward.

Key Responsibilities

1. Own the full customer lifecycle – all post-sales activities including onboarding, adoption, retention, and account health monitoring.
2. Execute technical implementation – handle end-to-end setup for new customers, including data extraction, cleansing, and transformation.
3. Be a trusted advisor on regulatory topics – guide customers through compliance questions and help navigate complex regulatory landscapes.
4. Build strong relationships at all levels – communicate with empathy and clarity to create long-term trust.

This role is right for you if…

1. You\’re a numbers-driven thinker with a human touch.
2. You are a strong communicator, organized, and excel at managing multiple projects while maintaining attention to detail.
3. You roll-up your sleeves and are comfortable in high-pace environments with quickly changing tasks and requirements.
4. You are eager to step into a role with significant autonomy and accountability, where you can directly influence company growth.
5. You are motivated by the opportunity to make a positive impact on the planet.

Requirements

Skills & experience you will need

1. Min. 2 years of experience in a customer-facing role; e.g., customer success, account management, or consulting.
2. Strong Excel/data handling skills and a sharp analytical mindset.
3. Excellent people skills – capable of navigating conversations with field operators and senior managers.
4. Fluent in both English and German.

Benefits

1. Remote Working: Work from our hubs in Hamburg or Munich, or remotely from Germany.
2. Unlimited Vacation: Take as many holidays as you need — we trust you to recharge when it matters most.
3. Flexible Working Hours: Work during hours that align with your performance and lifestyle.
4. Mental Health Matters: Access psychologist sessions and workshops through our Bloom partnership.
5. Professional Growth: Use a development budget to enhance your skills and career.
6. Stock Option Plan: Receive virtual stocks as a reward for your trust, effort, and vision alignment.
7. Unite, Recharge, Celebrate: Join in-person team retreats to connect and have fun.
8. Explore Germany: Enjoy the Deutschlandticket for flexible public transportation access.

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