First Technical Customer Success Manager (m/f/d)

First Technical Customer Success Manager (m/f/d)

2 weeks ago Be among the first 25 applicants

You\’re not just looking for another job — you\’re ready to build something from the ground up . As our first Customer Success hire , you\’ll take full ownership of the customer journey, from onboarding to long-term success. You\’ll work hands-on with our customers and help shape the way they interact with our solution — both in the field and at a strategic level. Your work will have direct real-world impact , and you\’ll play a key role in building the foundation for how we scale Customer Success going forward.

Key Responsibilities

• Own the full customer lifecycle – including onboarding, adoption, retention, and account health monitoring.
• Execute technical implementation – handle end-to-end setup for new customers, including data extraction, cleansing, and transformation.
• Be a trusted advisor on regulatory topics – guide customers through compliance questions and help navigate complex regulatory landscapes.
• Build strong relationships at all levels – communicate with empathy and clarity to create long-term trust.

This role is right for you if…

• You\’re a numbers-driven thinker with a human touch.
• You are a strong communicator, organized, and excel at managing multiple projects while maintaining attention to detail.
• You are comfortable in high-pace environments with quickly changing tasks and requirements.
• You are eager to step into a role with significant autonomy and accountability, directly influencing company growth.
• You are motivated by the opportunity to make a positive impact on the planet.

Requirements

Skills & experience you will need

• Min. 2 years of experience in a customer-facing role, e.g., customer success, account management, or consulting.
• Strong Excel/data handling skills and a sharp analytical mindset.
• Excellent people skills – capable of navigating conversations with both field operators and senior managers.
• Fluent in both English and German.

Benefits

• Remote Working: Work from our hubs in Hamburg or Munich, or remotely within Germany.
• Unlimited Vacation: Take as many holidays as needed — we trust you to recharge when it matters most.
• Flexible Working Hours: Work during hours that suit your performance and lifestyle.
• Mental Health Matters: Access psychologist sessions and workshops through our Bloom partnership.
• Professional Growth: Use a dedicated development budget to enhance your skills and career.
• Stock Option Plan: Receive virtual stocks as a reward for your trust, effort, and vision alignment.
• Unite, Recharge, Celebrate: Join in-person team retreats to connect and have fun.
• Explore Germany: Enjoy the Deutschlandticket for flexible public transportation access.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service

Industries

• IT Services and IT Consulting

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