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- Aufgaben: Manage projects and processes in IT consulting, focusing on customer experience and support.
- Arbeitgeber: Join a stable, innovative company listed on SDAX & TecDAX with a strong track record.
- Mitarbeitervorteile: Enjoy hybrid work, 30 vacation days, employee stock options, and health initiatives.
- Warum dieser Job: Be part of a dynamic team, develop best practices, and enhance your project management skills.
- Gewünschte Qualifikationen: Bachelor's/Master's degree and 2+ years in process/project management required.
- Andere Informationen: Participate in a comprehensive onboarding program and enjoy diverse employee events.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Project-/Process Manager Professional Services m/w/d
IT Consulting & Customer Experience
Full Time
YOUR TASK SCOPE:
Inhouse Consultant Process Management Customer Services & Support (approx. 50%)
- Creation and development of project management best practices and templates based on “lessons learned” from customer projects.
- Continuous optimization of cross-departmental processes and documentation in our BPMN tool.
- Taking on key-user responsibilities for Salesforce (CRM) and Certinia (PSA), e.g., analysis and prioritization of new requirements, creating reports.
- Development and moderation of internal software and process training (e.g., for onboarding).
Project Management (approx. 50%)
- Operational planning, coordination, and execution of implementation projects for our enterprise clients, in close collaboration with internal and external stakeholders.
- Realization of the customer’s expected benefits together with the project team.
YOUR SKILLS:
- Successfully completed Bachelor\’s/Master\’s degree (e.g., (Business) Informatics, Natural Sciences, Business Administration) or a comparable degree.
- At least 2 years of professional experience in process and/or project management, ideally in the software or consulting sector.
- Regular assignments with our clients—both on-site and remote.
- Experience in multi-project management and cross-departmental collaboration.
- Conceptual thinking, hands-on mentality, and quick comprehension.
- Strong communication skills, at all hierarchical levels and adeptness in rapport-building.
- Excellent German and English skills.
WE OFFER:
- Onboarding: Newbies Day in Munich, a 5-week onboarding program with training, coaching, and a buddy program.
- Benefits: Participation in company success, employee stock program, public transport job-ticket, meal vouchers, corporate benefits.
- Company Culture: Flexibility through hybrid work (work from home/work from EU), 30 days of vacation, diversity & inclusion team, (virtual) employee events (e.g., summer camps), barista at the headquarters, community and service (volunteer) day.
- Career & Development: Career model with expert & leadership tracks, ATOSS Academy, LinkedIn Learning.
- Health Initiatives: Health check-ups, health initiatives, Wellhub, JobRad, company doctor.
- Security & Stability: Listed on SDAX & TecDAX, over 30% EBIT margin, scale-up, 18 years of record revenues and results, visibility, future-proof product.
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Project-/Process Manager Professional Services m/w/d Arbeitgeber: ATOSS Software AG
Kontaktperson:
ATOSS Software AG HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Project-/Process Manager Professional Services m/w/d
✨Tip Number 1
Fokussiere dich auf deine Erfahrungen im Prozess- und Projektmanagement. Bereite konkrete Beispiele vor, die zeigen, wie du in der Vergangenheit Prozesse optimiert oder Projekte erfolgreich umgesetzt hast. Das wird dir helfen, deine Fähigkeiten während des Gesprächs zu demonstrieren.
✨Tip Number 2
Informiere dich über die spezifischen Tools, die in der Stellenbeschreibung erwähnt werden, wie Salesforce und Certinia. Wenn du bereits Erfahrung mit diesen Tools hast, sei bereit, darüber zu sprechen. Wenn nicht, zeige deine Bereitschaft, dich schnell einzuarbeiten.
✨Tip Number 3
Da Kommunikation eine Schlüsselkompetenz ist, übe, wie du komplexe Informationen klar und präzise vermitteln kannst. Überlege dir, wie du deine Kommunikationsfähigkeiten in früheren Projekten eingesetzt hast, um Stakeholder zu überzeugen oder Probleme zu lösen.
✨Tip Number 4
Nutze dein Netzwerk, um mehr über die Unternehmenskultur und die Erwartungen an die Rolle zu erfahren. Vielleicht kennst du jemanden, der dort arbeitet oder gearbeitet hat. Solche Einblicke können dir helfen, dich besser auf das Gespräch vorzubereiten.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Project-/Process Manager Professional Services m/w/d
Tipps für deine Bewerbung 🫡
Research the Company: Begin by researching the company offering the position. Understand their values, culture, and recent projects to tailor your application accordingly.
Highlight Relevant Experience: Emphasize your professional experience in process and project management, especially in the software or consulting sector. Use specific examples that demonstrate your skills and achievements.
Showcase Communication Skills: Since strong communication skills are essential for this role, provide examples of how you've effectively communicated with stakeholders at various levels in previous projects.
Tailor Your Application: Customize your CV and cover letter to reflect the job description. Mention your proficiency in German and English, and any relevant certifications or training that align with the role.
Wie du dich auf ein Vorstellungsgespräch bei ATOSS Software AG vorbereitest
✨Understand the Role
Make sure you have a clear understanding of the responsibilities and expectations for the Project-/Process Manager position. Familiarize yourself with project management best practices and how they apply to IT consulting and customer experience.
✨Showcase Your Experience
Prepare to discuss your previous experience in process and project management, especially in the software or consulting sector. Highlight specific projects where you successfully optimized processes or managed multiple projects simultaneously.
✨Demonstrate Communication Skills
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and confidently. Be ready to provide examples of how you've built rapport with stakeholders at various levels.
✨Prepare Questions
Have thoughtful questions ready to ask about the company's culture, the team you'll be working with, and the specific challenges they face in project management. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
