pThe bDirector of Hospitality Operations /b is responsible for the overall leadership, performance, and execution of all hospitality operations across the organization. This role carries full accountability for the client experience, operational standards, team performance, property readiness, and service delivery. The Director of Hospitality Operations ensures that every aspect of the operation runs seamlessly while maintaining the highest standards of luxury hospitality, professionalism, and attention to detail. As a highly visible and hands-on leader, the Director remains closely connected to the day-to-day operation, supporting teams on the ground, identifying opportunities for improvement, and ensuring that all departments work together effectively to deliver an exceptional client experience. The position reports directly to the Chief Hospitality Officer. /ph3Your Responsibilities: /h3h3Operational Leadership /h3ulliLead and manage the entire Hospitality Operations function. /liliMaintain full visibility of daily operations, including occupancy, arrivals, departures, guest itineraries, service appointments in all aspects (client related and Back of House/Facility), and ongoing client requirements. /liliEnsure smooth execution of all operational activities and client services. /liliAct as the primary operational leader for hospitality-related matters and decision-making. /liliFoster a culture of accountability, professionalism, responsiveness, and service excellence. /li /ulh3Client Experience /h3ulliMaintain a thorough understanding of all active clients, their preferences, expectations, and individual requirements. /liliOversee the complete client journey and ensure a consistently exceptional experience across every touchpoint. /liliAnticipate client needs and proactively address challenges before they impact the client experience. /liliRegularly review service standards and identify opportunities to further elevate the client experience. /liliLead, coach, and develop the Hospitality Operations team through a hands-on, leading-by-example approach. /liliConduct regular one-to-one meetings, performance reviews, and development discussions. /liliPromote strong communication, collaboration, and ownership across all teams. /liliSupport recruitment, onboarding, training, and succession planning initiatives. /liliConduct regular inspections of all villas and operational areas. /liliEnsure properties are consistently maintained to the highest standards of presentation, cleanliness, functionality, and client readiness. /liliMonitor the condition of interiors, furnishings, equipment, and infrastructure. /liliWork closely with Facilities and Maintenance teams to ensure all technical systems are fully operational and preventive maintenance programs are executed effectively. /liliEnsure established standards are consistently met while identifying opportunities to further enhance quality and presentation. /liliOversee the performance and coordination of Housekeeping, Concierge, and Facilities related activities. /liliSupport teams in resolving operational challenges efficiently and professionally. /liliEnsure clear communication and seamless collaboration between departments. /liliMonitor service quality and operational consistency across all client-facing functions. /li /ulh3Culinary Experience /h3ulliWork closely with the Head of Culinary Experience to ensure culinary services are fully aligned with client expectations, BIO-R requirements and overall hospitality standards. /liliMaintain visibility over culinary-related client feedback, preferences, and service delivery. /liliSupport the ongoing development of exceptional dining and lifestyle experiences. /li /ulh3Transportation /h3ulliPartner closely with the Head of Transportation to oversee transportation operations and service standards. /liliEnsure transportation services are reliable, well-coordinated, and aligned with the overall client experience. /liliSupport operational planning and continuous service improvements within the transportation function. /li /ulh3Medical Operations Collaboration /h3ulliStrengthen and further develop the relationship between Hospitality and Medical Operations. /liliEnsure effective communication and coordination between both divisions. /liliSupport processes that enable a seamless client experience across all operational touchpoints. /liliAct as a key stakeholder in maintaining alignment between client services and medical services. /liliManage operational budgets and monitor departmental spending. /liliImplement effective cost-control measures while protecting service quality and client satisfaction. /liliWork closely with Procurement to oversee purchasing activities, supplier relationships, and inventory requirements. /liliIdentify efficiencies and opportunities for responsible cost management. /liliRemain responsible and accountable for given budgets and expenses /li /ulh3Quality Continuous Improvement /h3ulliDrive continuous improvement across all areas of Hospitality Operations. /liliReview existing procedures, standards, and workflows on an ongoing basis. /liliIntroduce new standards and operational enhancements where appropriate. /liliEnsure the organization continues to evolve in line with client expectations and best practices within the luxury hospitality sector. /li /ulh3You are/have: /h3ulliProven leadership experience within luxury hospitality, private estates, ultra-luxury resorts, high-end residential operations, or comparable environments. /liliStrong operational expertise across guest/client services, housekeeping, concierge, Food Beverage, facilities, transportation, and service delivery. /liliExceptional attention to detail and organizational skills. /liliAbility to lead large teams while remaining actively involved in daily operations. /liliStrong financial awareness and commercial understanding. /liliExcellent communication and stakeholder management skills. /liliService-oriented mindset with a commitment to operational excellence. /liliComfortable working in a dynamic, fast-paced, and highly personalized client environment. /li /ulh3What we offer: /h3pWe offer a unique leadership opportunity in an exclusive luxury hospitality environment with an international clientele. Join a professional and dedicated team where you can shape operational excellence, elevate service standards, and make a meaningful impact. We offer competitive compensation and a dynamic, international working environment. If you are passionate about luxury hospitality and exceptional service, we look forward to hearing from you! /p #J-18808-Ljbffr
Director of Hospitality Operations
