Senior CRM Analyst

Company Description The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business. If this journey inspires you, come chart your own path within our family and let\’s continue creating the extraordinary. Together, let\’s write the next chapter of your career! Job Description We are looking for a detail-oriented and analytically driven CRM Senior Analyst to join Audemars Piguet\’s Commercial department. Your role will be essential in strengthening our clients\‘ insights and performance capabilities. This is a unique opportunity to play a central role in transforming data into actionable insights to enhance client engagement and optimize decision-making across the organization. As a Senior CRM Analyst, you will: Ensure understanding, consistency, and reliability of client KPIs, rules, calculations, and analysis across the organization Develop client reporting and performance monitoring tools, including monthly reporting and client segmentation analysis Convert complex datasets into clear, meaningful information and recommendations to support the decision-making process Propose and proactively perform ad-hoc analysis to better understand client trends and uncover growth opportunities Collaborate closely with business teams to understand their client data extraction needs and priorities. Support the enhancement of existing analytical tools and the design of new CRM dashboards in partnership with Data and IT Qualifications Minimum 5 years of professional experience, ideally within the luxury or premium consumer industry Proven ability to transform complex datasets into clear, actionable business insights through compelling data storytelling Advanced proficiency in data analytics and BI platforms (e.g., Power BI, Tableau, Qlik) Fluent in both French and English, with excellent written and verbal communication skillsHands-on experience with CRM systems such as Salesforce, and solid command of SQL Detail-oriented, proactive, and confident in presenting insights to senior stakeholders Additional Information Some of the benefits we offer: Basic and supplementary health insurance coverage; 5 weeks annual vacation with 2 additional weeks between Christmas and New Year (through daily accumulated minutes throughout the year); Financial support for sporting and cultural activities, as well as for soft mobility (eg. public transportation); Free parking spaces and charging stations for electric vehicles; Possibility to work remotely from one of our remote sites (located in cantons Geneva,Vaud and Neuchatel); A company restaurant; A pension fund (OP) with an advantageous employer contribution. Would you like to make your expertise come to life at Audemars Piguet? Don\’t hesitate and apply online! We look forward to discussing opportunities that could fit your next professional adventure. j4id9912001a j4it1043a j4iy25a