Location: Germany (Regional Role – DACH)
Overview
We are seeking an experienced Solutions Architect to support our rapidly growing AI-driven solutions portfolio while maintaining deep expertise in legacy voice, telephonyand unified communications. Based in Germany, this role will act as a regional technical authority, guiding customers and partners across the DACH market on solution design, architecture and deployment strategies.
The ideal candidate is a forward-thinking technology leader who can translate business needs into scalable, enterprise-ready architectures from conversational AI and voice automation to traditional SBCs, gateways, and telephony integrations.
Key Responsibilities
- Lead technical discovery, requirements gathering, and solution design activities for customers across DACH.
- Architect end-to-end solutions integrating UC and IP telephony, Voice AI platforms, speech services, voice bots, analyticsand cloud services with existing enterprise voice environments.
- Experiences in designing and selling managed services in complex UC , IP telephony, Contact center and VoiceAI environments.
- Present and demonstrate solutions to Integration partners, enterprise customers, government agencies, and service provider partners.
2. Voice & UC Technical Expertise
- Provide deep expertise in SIP, SBCs, media gateways, PBX integrations, PSTNand VoIP protocols.
- Support migrations from legacy telephony to cloud platforms such as Microsoft Teams, Webex, Zoomand SIP trunking environments.
3. AI Solution Expertise
- Experience in AI-driven voice applications, including conversational AI, intent engines, NLU/NLP, transcription, and call automation solutions is an advantage.
- Collaborate with product teams on feature requirements, solution enhancements, and competitive differentiation.
4. Partner & Ecosystem Engagement
- Enable and support regional channel partners, systems integrators, and service providers with training, architecture guidance, and deal shaping.
- Participate in partner onboarding, certification programs, and solution validation activities.
- Collaborate with regional commercial teams on RFP responses, proposals, and customer success planning.
Requirements
Technical Skills
- Solid expertise with voice networks, including SIP, WebRTC, RTP, SBCs, media gateways, PBXs, SIP trunking, and telephony routing.
- Good hands‑on knowledge of AI/ML concepts, conversational AI frameworks, cloud-native architectures, and API-based integrations.
- Experience with Microsoft Teams Voice, Zoom Phone, Webexor similar UC platforms is highly desirable.
- Familiarity with Azure, AWSor GCP services including AI and speech-to-text.
Professional Experience
- 6–12 years of experience in a pre‑sales, solutions architectureor technical consultancy role.
- Regional exposure to DACH markets, with understanding of customer needs across enterprise, government, and service provider sectors.
- Experience working with channel partners and systems integrators across the region.
Soft Skills
- Strong communication, presentation, and stakeholder management skills.
- Ability to translate complex technical concepts into clear business value.
- Self-driven and comfortable working in a fast‑paced, evolving solutions environment.
Education & Certifications
- Bachelor’s degree in Computer Science, Engineering or related field.
- Certifications in cloud platforms (Azure/AWS/GCP), AI/ML, and UC/telephony technologies are advantageous.
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