The Company
August Robotics is an international startup building application-specific robots that automate business workflows. We are a global team with offices in the US, Hong Kong, Germany, Australia, the US, and China, backed by leading Asia-Pacific VC investors.
Our robots serve clients in the exhibition, construction, and industrial layout industries, and we are currently growing our team in Germany.
The Role
As a Sales and Customer Success Associate, you will be based in our Düsseldorf office and play a key role in driving revenue growth and ensuring long-term customer success across the European market.
Your responsibilities will include:
Sales & Business Development
- Drive lead generation and outbound outreach across the Asia-Pacific for Lionel, our floor-marking robot
- Qualify inbound and outbound leads, conduct discovery calls, and deliver compelling product demonstrations
- Manage and progress opportunities through the sales pipeline, from first contact to deal closure
- Collaborate with sales and marketing teams to develop tailored proposals and presentations
- Take increasing ownership of the full sales cycle, including negotiation and closing
Customer Onboarding & Success
- Lead customer onboarding, ensuring a smooth transition from sale to deployment
- Act as the main point of contact for customers post-sale, building strong long-term relationships
- Proactively support customers throughout their lifecycle to drive satisfaction, retention, and repeat business
- Identify upsell and expansion opportunities within existing accounts
- Gather customer feedback and collaborate with internal teams to improve product and service delivery
Sales Enablement & CRM Management
- Maintain accurate records of customer interactions, pipeline, and account status in the CRM
- Track key metrics across sales and customer success to support forecasting and performance improvement
- Support the continuous improvement of sales materials, playbooks, and processes
What we are looking for:
- 1+ years of experience in B2B sales, customer success, or account management
- Strong commercial mindset with the ability to identify opportunities, influence decisions, and close deals
- Excellent communication and presentation skills, with the ability to clearly articulate value to customers
- Proven ability to build trust and long-term relationships with customers and stakeholders
- High level of customer empathy and a strong commitment to delivering an outstanding customer experience
- Ability to manage multiple opportunities and customer accounts simultaneously in a structured way
- Proactive, self-driven, and comfortable taking ownership in a fast-moving startup environment
- Strong attention to detail and ability to work with CRM tools and sales data
- Willingness to occasionally travel for customer meetings, demos, and onboarding
You must have:
- Eligibility to work in Germany
- Fluent English
Nice to have:
- Experience in robotics, construction, or exhibition
- Familiarity with sales pipelines, CRM systems (e.g. HubSpot, Salesforce)
- Experience in full-cycle sales or customer lifecycle management
Why August Robotics?
- A dynamic startup at the forefront of the robotics revolution
- High-impact role with direct influence on revenue growth and customer success
- Opportunity to own the full customer lifecycle from lead generation to long-term account development
- Exposure to cutting-edge robotics technology transforming construction and industrial workflows
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