SaaS Customer Success Manager

Direct message the job poster from Aulysius

Aulysius is an information technology consultancy and solution provider. We partner with market-leading SAAS companies like monday.com to implement customized solutions that help optimize their processes. Aulysius also specializes in delivering CRM solutions tailored to clients\‘ needs. Our expertise ensures clients achieve optimal business outcomes through improved customer satisfaction and operational efficiency.

Role Description

This is a full-time, on-site role located in Munich for a German-speaking SaaS Customer Success Manager. The role involves managing customer relationships to ensure their satisfaction and retention. Daily tasks include analyzing customer data, building and maintaining strong relationships with champions, demoing new products and solutions, and implementing strategies to enhance the customer experience. The Customer Success Manager will also be responsible for troubleshooting and resolving issues to improve customer satisfaction and loyalty.

Qualifications

• Minimum 2 years experience as a Customer Success Manager
• Experience in ensuring Customer Satisfaction and Retention
• Strong analytical skills and ability to interpret customer data
• Excellent relationship-building and customer service skills
• Ability to work collaboratively and build effective relationships with customers and team members
• Excellent problem-solving skills and attention to detail
• Bachelor\’s degree in Business, Marketing, or a related field
• Previous experience in a SaaS company
• Fluency in English and German

Seniority Level

• Entry level

Employment Type

• Full-time

Industries

• IT Services and IT Consulting

#J-18808-Ljbffr