2nd Level Support Agent (m/w/d)

We are looking for a 2nd Level Support Agent (all genders) as soon as possible and look forward to receiving your application!

With us, you can and should think „outside the box“, be open to new things and see change as an opportunity. Our mission in the area of Revolutionizing Governance: provide the greatest possible assurance across all governance areas!

How do we do that?

With technologically leading software for IT and governance, we support companies and offer solutions for the digitalization of processes. Our goal is to elevate both user-friendliness and technical depth in our comprehensive platform. As we expand globally, we’re set on surpassing competitors, driven by our commitment to simplifying complexity.

Who are we?

An international team of 80 technology-savvy people at five locations with more than 20 years of success. Our headquarters are located directly in the city center of Augsburg, Stockholm and Zurich.

Your impact:

• 2nd Level IT Support and processing of bugs for a SaaS within the Aunetic Group
• You develop an understanding of complex software solutions and the processes behind it
• You serve many international customers of various sizes, mainly working with their key users
• Collaboration in an international team
• You will be responsible for optimizing service management procedures such as standards for processes, monitoring, knowledge database and escalation management.
• You bring ideas to a growing company and actively participate in shaping it.

Your profile:

• You have a deep understanding of IT processes
• You have completed an apprenticeship as an IT specialist for system integration, computer sciences, software development, information systems or similar
• You can read and understand log files and have a basic knowledge of CRON Job, SQL and SSO
• You have a broad knowledge in dealing with customers and managing customer requests
• You enjoy customer contact and have a strong ability communicating and collaborating in English and German

Your benefits:

• Work where you want: Modern tools and video meetings make it possible: You can decide if you can work best from home or in one of our offices. Would you like to work from abroad for a while? No problem thanks to our WorkFlex Benefits.
• …and flexible in terms of time: It’s your job: We trust you and give you the greatest possible freedom to organize yourself.
• Take your knowledge to the next level: Benefit from several in-company trainings & workshops during the year.
• Shape your career: Our growth path opens up many new opportunities for you. Tell us about your dream career and we’ll help you make it reality with the support of our Personal Development coach and many further individual education opportunities.
• Feel the team spirit: We are actively promoting a positive working place and an atmosphere with a lot of fun and humor!
• Have a good rest: We make an effort every day to surpass ourselves. But we also take the time to recharge our batteries: with 30 days of annual leave for all employees.
• Our fruit basket is nice, but we offer benefits that are even nicer! Whether it’s a job bike, employee discounts, company pension schemes or team events in stunning locations, we’re constantly working to get the most out of it for you.

Interested?

We look forward to receiving your complete application documents.

Your contact: Cassandra

Email:

Phone: +49 160 1727897

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