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- Aufgaben: Help customers with their banking needs and provide a seamless experience.
- Arbeitgeber: Join ANZ, a leader in improving financial wellbeing for communities.
- Mitarbeitervorteile: Enjoy a collaborative environment with opportunities for growth and learning.
- Warum dieser Job: Be part of a team transforming banking while making a real impact on customers' lives.
- Gewünschte Qualifikationen: Exceptional customer focus and adaptability; retail experience is a plus.
- Andere Informationen: A growth mindset is valued; you don’t need to meet every qualification.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
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Banking Consultant, Noosa Civic QLD
Department: AR Branch Network
Division: Australia Retail
About Us
At ANZ, we\’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Build a rewarding career in an innovative, fast paced and collaborative environment.
Be part of a team vital to transforming ANZ for the future.
Use your passion and curiosity for people, and put them at the centre of everything you do.
About the Role
As a Banking Consultant in our Retail Banking, you’ll play a key role in helping to provide customers with a seamless banking experience, through meeting each customer’s end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on the financial solutions available, including digital. You will have the knowledge required to complete customer transactions, engage in in-depth needs-based conversations, and fulfill products as per your accreditation level. This role is primarily based in branches and will deliver a high standard of customer service to ensure customers are not only satisfied but also strong advocates for ANZ.
You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn, and grow. Whatever your role at ANZ, you’ll be building your future while helping to build ours.
What will your day look like?
As a Banking Consultant, you will have the opportunity to:
- Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.
- Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
- Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
- Actively participate in and support bank programs and initiatives.
- Take responsibility to ‘know your customer’ from a risk perspective.
- Ensure compliance with ANZ and branch policies and procedures.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
- Exceptional customer focus – retail experience is an advantage.
- Experience in being a user and promoter of technology – working knowledge in using different digital channels is an advantage.
- Ability to multi-task and highly adaptable to change and ambiguity.
- Willingness to work in a collaborative team environment.
- Sound understanding of compliance.
- Excellent communication and interpersonal skills.
You’re not expected to have 100% of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
Job Posting End Date
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Banking Consultant, Noosa Civic QLD Arbeitgeber: Australia and New Zealand Banking Group Limited
Kontaktperson:
Australia and New Zealand Banking Group Limited HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Banking Consultant, Noosa Civic QLD
✨Tip Number 1
Familiarize yourself with ANZ's values and customer promises. Understanding what the company stands for will help you align your responses during the interview and demonstrate your commitment to their mission.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think of specific situations where you went above and beyond for a customer, as this will highlight your exceptional customer focus.
✨Tip Number 3
Be ready to discuss your experience with digital banking solutions. Since the role emphasizes educating customers on digital options, having a solid understanding of various digital channels will set you apart.
✨Tip Number 4
Prepare to demonstrate your adaptability and teamwork skills. Think of instances where you successfully collaborated with others or adapted to changes in a fast-paced environment, as these are key qualities for the Banking Consultant role.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Banking Consultant, Noosa Civic QLD
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Banking Consultant position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Highlight Customer Focus: In your application, emphasize your exceptional customer service skills. Provide specific examples from your past experiences that demonstrate your ability to meet customer needs and create a positive banking experience.
Showcase Adaptability: Mention your ability to adapt to change and handle multiple tasks. Use examples that illustrate your flexibility in a fast-paced environment, which is crucial for this role.
Tailor Your Application: Customize your CV and cover letter to reflect the values and culture of ANZ. Highlight your passion for technology and your experience with digital solutions, as these are important aspects of the role.
Wie du dich auf ein Vorstellungsgespräch bei Australia and New Zealand Banking Group Limited vorbereitest
✨Show Your Customer Focus
Emphasize your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles, as this aligns with the exceptional customer focus ANZ values.
✨Demonstrate Your Tech Savviness
Since the role involves educating customers on digital solutions, be prepared to discuss your experience with various digital banking tools and platforms. Highlight any instances where you successfully promoted technology to enhance customer experiences.
✨Prepare for Behavioral Questions
Expect questions that assess your adaptability and teamwork skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing how you've effectively collaborated in a team environment or adapted to changes.
✨Understand Compliance and Risk
Familiarize yourself with basic compliance principles relevant to banking. Be ready to discuss how you ensure compliance in your work and how you would approach knowing your customer from a risk perspective, as this is crucial for the role.
