Your Impact
What you will do:
- Be the go-to contact for our B2B customers in Germany (especially energy installers), guiding them from onboarding to long-term success
- Translate customer feedback into product impact by working closely with our Product and Tech teams - crisp problem statements, clear priorities, and fast loops
- Continuously improve the customer experience: tighten processes, remove friction, and make sure customers get answers and outcomes quickly
- Identify upsell opportunities and expansion signals (new modules, additional seats, new locations) and drive them with Sales — without being “salesy”
- Plan and run customer projects that drive adoption, retention, and measurable outcomes (e.g., rollout playbooks, training, QBRs, usage improvements)
What you bring
- Experience in B2B Customer Success / Customer Service, with strong comfort in direct customer conversations
- A technical or process-oriented background (e.g., engineering, operations, energy tech, or similar) that helps you understand complex customer workflows
- Startup experience is a plus - you know how to operate with ambiguity and speed
- Motivated to drive real change in renewables, not just work in sustainability
- Excellent communication and presentation skills in German (C2); fluent English is a plus
What we offer
- Grow with us: Develop yourself in a fast-growing, YC-backed climate tech startup, surrounded by an ambitious and motivated team.
- Real ownership and freedom to shape your work: Lead your work from the first idea to measurable results. Your ideas help decide how we build and grow.
- Low ego, high trust: A no-blame culture with open feedback in both directions, and a team that values collaboration over hierarchy.
- Be part of the energy transition: Make a tangible impact on heat pump and solar adoption every day.
- Hybrid work: 3 days together in the office (because that's where our best ideas happen), and 2 days from home. Need more flexibility at times? We'll find a way.
- Office in Berlin-Mitte: Work with us in our beautiful office near Weinbergspark.
- Modern equipment: MacBook and 27″ monitor.
- Annual team retreat: Spend time with the entire team at our yearly retreat, plus regular team events.
- Mobility package: Choose between a Dance e-bike and the Deutschland-Ticket.
- Fitness package: Urban Sports Club membership.
Next steps
- Apply online with a strong CV.
- Your contact person is Thies Hansen (Co-Founder).
- After screening your application, we'll let you know whether we'd like to take the next step together.
- First, we'll have a ~30-minute intro call via Google Meet.
- Next, we'll have a more in-depth 30-minute Google Meet interview.
- After that, we'll invite you to an in-person interview at our Berlin office.
About us
Heating our buildings causes around 25% of Europe's CO₂ emissions. Decarbonizing it depends on installers – and there are far too few of them to keep up with the growing demand for heat pumps.
autarc is building the operating system for energy installers across Europe: software that makes planning, designing and installing heat pumps faster and more digital. Our goal is to help plan and design 1 million heat pumps by 2030.
Founded in Berlin and backed by Y Combinator (S24), we're a team of 60+ people across Sales, Tech and Operations, already serving more than 2,000 customers.
Account Manager - DACH (all genders) in Berlin Arbeitgeber: autarc
autarc ist ein hervorragender Arbeitgeber, der dir die Möglichkeit bietet, direkt an der Skalierung unserer kommerziellen Organisation mitzuwirken. Mit einer starken Ingenieurs- und Produktkultur in einem dynamischen Umfeld in Berlin fördern wir eine enge Zusammenarbeit im Team und bieten dir die Chance, innovative Lösungen zu entwickeln, die sofortige Auswirkungen auf unser Wachstum haben. Du erhältst nicht nur ein MacBook und alles, was du für deine beste Arbeit benötigst, sondern auch die Möglichkeit, in einem Unternehmen zu arbeiten, das sich aktiv für die Reduzierung von CO2-Emissionen einsetzt.
