Finde einen Job 
Finde eine Ausbildung 
Top Arbeitgeber 
Top Universitäten 
Für Unternehmen Auf einen Blick
- Aufgaben: Build strong relationships with EV customers and enhance their satisfaction.
- Arbeitgeber: Join a leading company in the EV charging industry focused on customer service excellence.
- Mitarbeitervorteile: Enjoy competitive salary, career growth opportunities, and a dynamic work environment.
- Warum dieser Job: Be at the forefront of the EV revolution while making a real impact on customer experience.
- Gewünschte Qualifikationen: Bachelor’s degree and 3+ years in after-sales service; EV industry experience preferred.
- Andere Informationen: Opportunity to work with cutting-edge technology in a rapidly growing sector.
Das voraussichtliche Gehalt liegt zwischen 72000 - 100000 € pro Jahr.
Summary:
Establish and maintain strong relationships with EV customers to understand their needs and enhance satisfaction and loyalty. Act as the primary contact for all service-related matters, taking responsibility for conducting regular meetings with customcers to discuss service topics. Identify and leverage market opportunities in the after-sales sector to maximize customer value and drive product and service sales.
Job Description:
- Customer Care and Support: Building and maintaining long-term relationships with key customers to ensure their needs are met and issues are resolved quickly.
- Customer Reporting and Meetings: Analyze service data and prepare performance reports. Maintain regular communication with customers to discuss service performance, assess their satisfaction, gather feedback, and provide proactive solutions.
- Contract Management: Conducting contract negotiations and subsequently monitoring and managing customer contracts to ensure that all agreed terms are adhered to, and adjustments are made where necessary.
- Business Development: Identify opportunities by evaluating relevant market trends and conducting market and competitive analyses. Evaluate the success of after-sales strategies and recommend appropriate actions for improvement.
- Cross-Selling and Up-Selling: Offer additional products or services, based on the after-sales strategy to maximize value for the customer.
What You’ll Need:
- Bachelor’s degree (or above) in economics, finance, engineering or related field.
- EV Charging Industy experience.
- 3+ years’ experience in after-sales service within a globally operating organization.
- Technical knowledge of electrical systems. Knowledge of DC fast charging stations and their components are an advantage.
#J-18808-Ljbffr
Head of EV Charging Service (EU) Arbeitgeber: Autel Europe
Kontaktperson:
Autel Europe HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Head of EV Charging Service (EU)
✨Tip Number 1
Make sure to showcase your experience in building and maintaining customer relationships. Highlight specific examples where you've successfully resolved issues or enhanced customer satisfaction, as this is crucial for the Head of EV Charging Service role.
✨Tip Number 2
Familiarize yourself with the latest trends in the EV charging industry. Being knowledgeable about market opportunities and competitive analyses will help you stand out as a candidate who can drive business development effectively.
✨Tip Number 3
Prepare to discuss your technical knowledge of electrical systems and DC fast charging stations during the interview. This expertise is essential for understanding customer needs and providing proactive solutions.
✨Tip Number 4
Be ready to demonstrate your contract management skills. Share experiences where you've successfully negotiated contracts and ensured compliance, as this will show your capability in managing customer agreements effectively.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Head of EV Charging Service (EU)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Head of EV Charging Service position. Understand the key responsibilities and required qualifications, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in after-sales service, particularly within the EV charging industry. Provide specific examples of how you've built customer relationships and improved satisfaction.
Showcase Technical Knowledge: Demonstrate your technical knowledge of electrical systems and DC fast charging stations. Mention any relevant projects or experiences that showcase your expertise in these areas.
Tailor Your Application: Customize your cover letter to reflect your understanding of the company's goals and how your skills align with their needs. Use keywords from the job description to make your application stand out.
Wie du dich auf ein Vorstellungsgespräch bei Autel Europe vorbereitest
✨Show Your Customer-Centric Approach
Emphasize your experience in building and maintaining relationships with customers. Be ready to share specific examples of how you've resolved issues quickly and effectively, showcasing your commitment to customer satisfaction.
✨Prepare for Data Analysis Questions
Since the role involves analyzing service data and preparing performance reports, brush up on your analytical skills. Be prepared to discuss how you have used data to drive decisions and improve service performance in previous roles.
✨Demonstrate Your Contract Management Skills
Highlight your experience in contract negotiations and management. Discuss any challenges you've faced in this area and how you successfully navigated them to ensure compliance and satisfaction.
✨Stay Informed About Market Trends
Research current trends in the EV charging industry and be ready to discuss how these trends could impact after-sales strategies. Showing that you are proactive and knowledgeable about the market will set you apart from other candidates.
