Channel Partner Manager

Who is Authenticx?

Authenticx is on a mission to help humans understand humans.

Our software platform is the new standard for humanizing customer interaction data at scale.

We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.

Position Overview

Authenticx is hiring a Channel Partner Manager to drive growth across the United States through the Technology Solutions Distributor (TSD) ecosystem.

This is an individual contributor role responsible for recruiting, enabling, and managing Trusted Advisors, agents, and consultants who source through the major TSDs, with a particular focus on Telarus, AVANT, and Bridgepointe.

The Channel Partner Manager owns the front of the funnel: building the advisor base, generating qualified opportunities through the partner community, and handing off to the Authenticx direct sales team, who will work with the Trusted Advisor to advance and close the business.

This role requires deep, pre-existing relationships with the advisor and TSD communities, fluency in how the indirect channel transacts, and the executive presence to represent Authenticx at industry events and in front of partners.

Key Responsibilities

• Recruitment & Onboarding
• Identify, recruit, and activate Trusted Advisors and agencies sourcing through Telarus, AVANT, and Bridgepointe, with additional focus on Sandler Partners, Intelisys, App Direct, and other relevant TSDs as opportunities arise.
• Drive Authenticx’s presence at Industry events, advisor councils, and supplier showcases to build pipeline and brand affinity.
• Provide structured onboarding and enablement for new advisor partners, including value proposition, ideal customer profile, discovery framework, sales motion, and deal registration process, as directed in the Authenticx Channel Methodology.
• Partner & TSD Relationship Management
• Serve as Authenticx’s primary point of contact with channel managers, supplier managers, and leadership at Telarus, AVANT, and Bridgepointe.
• Maintain consistent, high-touch engagement with top-producing advisors through quarterly business reviews, joint customer calls, and ongoing pipeline management.
• Provide ongoing support and quickly resolve partner-facing issues, coordinating with sales engineering, customer success, and operations to keep deals moving.
• Monitor partner performance, deliver feedback, and make program adjustments as needed.
• Sales & Strategic Planning
• Develop and execute a national channel sales plan tied to Authenticx’s revenue targets, with quarterly milestones for advisor recruitment, pipeline generation, and qualified opportunities passed to direct sales.
• Own the front of the funnel: work with Trusted Advisors to identify, qualify, and generate opportunities, then hand off to the Authenticx direct sales team, who will partner with the Trusted Advisor to advance and close the business.
• Stay engaged with the direct sales team and Trusted Advisor throughout the deal cycle to ensure smooth handoff, remove channel-side friction, and protect the partner relationship.
• Collaborate with TSD supplier managers on co-marketing activities, including spiffs, promotions, MDF-funded events, webinars, and campaigns aligned to Authenticx’s ICP.
• Manage advisor pipeline and deal registration end-to-end in CRM, with clear visibility for both channel and direct sales leadership.
• Own cross functional collaboration with Authenticx, marketing, product, sales and executive teams in order to maintain visibility and support of channel business and results
• Reporting & Analysis
• Deliver accurate weekly and monthly forecasts and reports to leadership, with clear visibility into pipeline by TSD, by advisor, and by stage.
• Maintain CRM hygiene and manage all channel activity through the company CRM.
• Analyze partner production and market data to identify high-potential advisors, underperforming relationships, and whitespace by region or vertical.
• Regularly review and update channel business plans and strategies to align with organizational goals.
• Compliance, Brand & Voice of the Partner
• Ensure all partner agreements are properly executed and adhere to Authenticx’s commercial terms, deal registration policy, and TSD master agreements.
• Stay informed about industry trends, competitive landscape, and partner feedback, and bring that intelligence back to product, marketing, and sales leadership through appropriate channels.
• Represent Authenticx in the channel community, reinforcing the brand’s positioning in conversation intelligence, contact center analytics, and healthcare CX.

Qualifications

• Required
• 5+ years in channel sales, partner management, or supplier-side roles within the TSD ecosystem.

Bachelor’s degree in business, marketing, or related field is helpful but not required; equivalent professional experience is fully accepted in place of a degree.

• Documented, active relationships with Telarus, AVANT, and Bridgepointe leadership and top-producing advisors.
• Demonstrated experience selling Saa S, contact center, CX, or analytics solutions through Trusted Advisors and TSDs.
• Strong understanding of indirect sales models and how deals are sourced, registered, quoted, contracted, and commissioned in the TSD model.
• Excellent communication, negotiation, interpersonal, and on-stage presentation skills.
• Ability to analyze data and develop actionable insights.
• Comfort working as an individual contributor with significant autonomy and ownership of a national number.
• Ability to travel up to 40%, including TSD national events (ex: Channel Partners Expo, Telarus Partner Summit, AVANT Special Forces, Bridgepointe events, regional roadshows, and advisor-hosted customer events).
• Preferred
• Prior experience selling into healthcare, payer, provider, or regulated CX environments.
• Familiarity with conversation intelligence, speech analytics, or contact center AI platforms.
• Existing rapport with Authenticx’s ICP buyer personas (CX, contact center, and operations leaders in mid-market and enterprise healthcare).
• Additional Information
• Preferred: This is a hybrid role in our Indianapolis office 2 days a week. May be open to fully remote candidate based in the US.
• For local team members, occasional on-site working (Indianapolis north side) may be expected for in-person activities.
• For remote team members, traveling to Indianapolis may be required approximately 1-2x per year, based on business needs.
• Minimal overnight travel is expected for client meetings approximately 1-4x per year, based on business needs.
• Candidates must reside in the USA and be authorized to legally work in the USAwithoutrequiring employment visa sponsorship now or in the future.
• All your information will be kept confidential according to EEO guidelines.
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