Customer Success Manager (m/f/d)

Autobahn Security helps you strengthen your security posture by finding and collecting vulnerabilities, prioritizing them from a hacker's perspective, and fixing them quickly with step-by-step solution guides.

Autobahn Security is the sister company of SRLabs, an independent security research and consulting team focused on building resilience to real-world hacking threats.

We are looking for a

Customer Success Manager to bridge the gap between our technical teams and our clients.

In this role, you will ensure that our clients derive maximum value from SRLabs’ cybersecurity services, building long-term relationships and supporting their security evolution journey.

A significant portion of your clients will be the primary customers of Autobahn Security, a partner company providing a cutting-edge vulnerability management Saa S platform

Your role will involve helping these clients understand, implement, and sustain effective vulnerability management practices using Autobahn Security’s tools, alongside SRLabs' consulting expertise.

• Your Responsibilities
• Build and maintain strong, trust‑based relationships with your assigned clients, with a focus on Autobahn Security’s primary customers.
• Act as the primary point of contact for client onboarding, ensuring smooth transitions from sales to active project engagement.
• Partner with clients to understand their goals and develop tailored strategies to enhance their security posture, leveraging both SRLabs’ consulting and Autobahn Security’s Saa S platform.
• Collaborate with SRLabs’ experts and Autobahn Security teams to help prioritize and translate technical insights into actionable recommendations for clients.
• Facilitate the troubleshooting process and stay in touch with engineers to report the fixes to customers for the smooth user experience of the Autobahn Security tool.
• Proactively identify opportunities for deeper engagement and align them with client needs.
• Support clients in adopting new processes and frameworks to strengthen their cybersecurity capabilities.
• Regularly measure and communicate success metrics to stakeholders at all levels.

What do you bring?

• 3+ years of experience in Customer Success, Account Management, or a similar client‑facing role in technology or consulting.
• Fluency in German (is a must) and English are required.
• Familiarity or previous experience with vulnerability management or Saa S platforms.
• Knowledge of cybersecurity concepts or prior experience in the industry is a plus.
• Exceptional organizational, communication, and presentation skills, with the ability to explain technical concepts to diverse audiences.
• Strong problem‑solving skills and a proactive approach to identifying and addressing client needs.
• Proven ability to manage multiple clients, tasks, and priorities effectively.
• Passion for helping clients succeed and developing long‑lasting professional relationships.

What awaits you with us?

• Join a diverse team of passionate cybersecurity professionals.
• A role where you contribute directly to helping organizations master their security challenges.
• Opportunities to collaborate with researchers, consultants, and the Autobahn Security team on cutting‑edge projects.
• Flexible working arrangements, including home office options.
• Competitive salary and a wide range of benefits, including a BVG pass, gym membership discounts, and German lessons.
• Regular company retreats focused on team building, knowledge sharing, and fun.
• Professional development opportunities through internal training, certifications, and education programs.

Autobahn Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our team.

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