Autodesk Customer Success is seeking a Technical Advisor to help strategic customers adopt and maximize Autodesk solutions.
Responsibilities
- Deliver product and workflow coaching sessions to help customers adopt Autodesk solutions and activate key workflows.
- Conduct coaching discovery calls to understand customer workflows, adoption barriers, learning needs, and desired outcomes.
- Lead live coaching and scalable group enablement sessions (1:many) for end users, including workflow‑specific guidance and best‑practice sharing.
- Act as a technical trusted advisor, demonstrating thought leadership and product expertise to help customers achieve business outcomes.
- Develop, update, and maintain enablement content, learning resources, and digital assets that support coaching delivery and address specific workflow challenges, in line with Autodesk quality standards.
Minimum Qualifications
- Bachelor’s degree or equivalent experience.
- Minimum of 5 years’ experience in a related field.
- Advanced knowledge of Architecture, Engineering and Construction (AEC) technologies and automation building blocks.
- Experience working with and supporting Cloud APIs and API testing tools such as Postman for testing and automating API workflows.
- Understanding of HTTP methods, ability to construct and send HTTP requests to APIs and handle JSON responses returned by APIs.
- Ability to manage several projects simultaneously, setting the right priorities.
- Proven ability to be agile and learn quickly in a fast‑paced environment.
- Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience.
Preferred Qualifications
- Technical consulting experience and/or technical project delivery experience with large, demanding customers.
- Experience supporting automation in an enterprise environment or working directly with enterprise clients.
- Experience with Autodesk Platform Services.
- Experience scripting using VB, PowerShell, .NET, Python, C, or C++.
- Experience with low‑code/no‑code environments (e.g., Workato or PowerAutomate).
- Enthusiasm and passion for technology and innovation.
- Demonstrated ability to build and maintain strong relationships at all levels.
- Excellent team player, enjoying supporting and interacting with other members of a global team.
Ideal Candidate
We value candidates who demonstrate the following qualities:
- Courage – the self‑belief and trust necessary to be bold and brave in one’s actions.
- Speed – the ability to move quickly, favoring small sprints and course corrections toward desired outcomes.
- Accountability – clear ownership and ultimate responsibility to achieve defined outcomes.
- Simplicity – an approach to avoid unnecessary complexity and duplication.
- System‑wide problem solving – asking questions that remove silos and organizational barriers to foster cross‑geo collaboration.
Benefits
Offers are based on the candidate’s experience and geographic location. Compensation may include base salary, annual bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
