Position Overview
Autodesk Customer Success is looking for highly motivated trusted advisors to help our customers optimize their product investment and achieve measurable business outcomes. We are looking for a professional with Civil Engineering experience, supporting a broad range of technologies in large-scale environments. This person will work closely with medium and large enterprise customers worldwide. You will join the Technical Adoption and Success group within the Customer Technical Success team as part of our Customer Success organization – a team that values professional development and rewards high performance.
The Technical Adoption Specialist group is responsible for maximizing the success of and return on investment for our strategic customers. We do this by helping our customers achieve their business goals while maximizing the use and adoption of our solutions.
Responsibilities
- Deliver live coaching sessions to drive adoption of Autodesk Solutions
- Act as a technical trusted advisor to customers, demonstrating thought leadership and product expertise to help customers adopt and achieve business outcomes using Autodesk technology
- Build, maintain and deliver packaged service offerings to increase customer success and new product adoption
- Deliver digital content via 1:Many webinars for end users to drive successful adoption of Autodesk solutions
- Develop and update digital content adhering to the CTS standards of quality and consistency, that solves specific customer challenges
Minimum Qualifications
- Fluency in English and German required
- Expert knowledge of Autodesk Civil 3D and Autodesk AutoCAD in a production environment
- 5–6 years Civil Engineering or related field experience
- Advanced knowledge of the industry needs and workflows
- Bachelor’s degree in civil engineering
- Public speaking/presentation skills
- Additional knowledge of Autodesk Construction Cloud, Autodesk Map 3D, and GIS is beneficial
