Sales Support Specialist

Sales Support Specialist page is loaded## Sales Support Specialistlocations: Germany - Remote: UK - Remotetime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: November 1, 2026 (28 days left to apply)job requisition id: JR102652As a **Sales Support Specialist**, you will manage the process from receiving a customer purchase order through booking, coordination, and release for delivery. You will work closely with partners and teams across Sales, Finance, Purchasing, Operations, Warehouse, and Logistics to ensure orders are accurate, completed on time, and meet agreed SLAs.This role goes beyond order processing. You will take ownership of order-related issues, coordinate across teams to resolve them, and help improve the quality and efficiency of how we work. As a senior member of the team, you will also support colleagues and explore how **automation and AI** can improve our processes and service to partners and customers.**Job Responsibilities:*** Own the **order and booking process** from purchase order receipt through validation, booking, and warehouse release, ensuring accuracy and completion within agreed SLAs.* Review purchase orders, commercial terms, delivery requirements, and documentation, identifying and resolving **missing information, changes, risks, and exceptions**.* Coordinate with **partners, Sales, Finance, Purchasing, Operations, Warehouse, and Logistics** to ensure orders move smoothly through execution and delivery.* Take ownership of **complex or time-sensitive orders and issues**, keeping stakeholders informed and coordinating the right teams through to resolution.* Use operational data to identify **recurring issues, delays, and process gaps**, and help improve and standardise how the team works across regions.* Support the development of the team through **knowledge sharing and process expertise**, while identifying opportunities to use **automation and AI** to improve quality, accuracy, and efficiency.**Requirements:*** **5+ years of relevant experience** in sales support, order management, commercial operations, customer service, logistics, or a similar operational environment.* Experience managing **purchase orders and sales orders**, including order changes, discrepancies, exceptions, and coordination across multiple teams.* Experience working with **ERP and CRM systems**; Salesforce experience is an advantage.* Strong **operational and problem-solving skills**, with experience managing multiple priorities, following issues through to resolution, and working within agreed SLAs.* Experience with **process improvement, automation, or operational excellence**, with an interest in using AI and digital tools to improve ways of working.* Experience working in a **global or international environment**, coordinating with stakeholders across different functions, regions, and time zones.**We offer:*** **A Collaborative and Inclusive Culture** where we celebrate and value everyone's contributions, encouraging diverse perspectives in decision-making.* **Work-Life Balance & Well-being**: We offer health insurance and a generous pension plan, prioritizing your mental and physical well-being.* **A Creative and Safe Workplace** by joining a company experiencing rapid growth, with the stability of being Norway's first unicorn listed on the Oslo Stock Exchange.* **International and Supportive Environment** within a Norwegian multinational that values collaboration and innovation.This role can be based **remotely in Germany or the UK**, with occasional travel to an AutoStore office.**Application deadline: October 31****st****.** Please note that we review applications continuously - if this opportunity excites you, we encourage you to apply as early as possible! All inquiries are treated confidentially.*AutoStore does not accept agency resumes or assistance for this role. Please do not forward resumes to our job's alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes. This policy should be respected.*We believe that following a defined and structured recruitment process will ensure that we have a fair and equal process for all candidates. We focus on finding the right talent and have designed our process to reduce biases and have a good candidate experience. For that reason, we are not accepting open applications, but encourage you to set up a job alert on our recruitment page to be notified when the next opportunity arises within your field of interest.AutoStore, founded 1996, is a warehouse robot technology company that invented and continues to pioneer cube storage automation, the densest order-fulfillment solution in existence. Our focus is to marry software and hardware with human abilities to create the future of warehousing. We are a value driven organization, with our people being our most important asset. Lean, Bold, and Transparent manifest itself in everything we do, and are pushing borders to increase efficiency, safety and develop new products for our customers. AutoStore was born out of the great idea for storing goods like Rubik's Cube, instead of Dominos. We are now looking for talent that share our values and curiousity for new technology and development #J-18808-Ljbffr