IT Systems Support Engineer

Company Description
Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.
Job Description
We are seeking a skilled IT Systems Support Engineer with expertise in Java applications deployed on Kubernetes.
In this role, you will be responsible for maintaining, troubleshooting, and optimizing application environments to ensure reliability, scalability, and performance.
Familiarity with the Avaloq ecosystem is highly desirable and will be considered a strong asset.
Your key tasks

• Monitor, maintain, and support Java-based applications running on Kubernetes clusters
• Troubleshoot and resolve application performance issues, ensuring minimal downtime
• Collaborate with project managers and developers to implement best practices for deployment and system management
• Enhance system scalability, resilience, and performance through proactive measures
• Manage system alerts and incidents, providing timely resolutions and detailed reports
• Work closely with clients and stakeholders to ensure application requirements are met
• Provide technical support and guidance to internal teams

Qualifications

• 3+ years of experience in IT systems support or a similar role
• Proficiency in Java application support and troubleshooting
• Hands-on experience with Kubernetes and related tools (e.g., Prometheus, Grafana)
• Strong understanding of containerization and CI/CD pipelines
• Familiarity with cloud platforms (e.g. AWS, Azure, OCI) and hybrid cloud environments
• Proficient with Linux systems and shell scripting
• Excellent problem-solving and analytical skills
• Strong communication and collaboration abilities

It would be a real bonus if you have

• Experience working in or supporting the Avaloq ecosystem (ACP, Community API, FixBridge)
• Knowledge of financial systems or FinTech environments
• Certification in Kubernetes (CKA or CKAD)

Additional Information
We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.
In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.
We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.
Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any