Provide L1/L2 production support for Dealer Management System (DMS) applications.
Act as the first and second line of support for dealership users, handling incidents and service requests.
Perform initial troubleshooting, issue analysis, and triaging, escalating complex issues to L3 when required.
Support key dealership workflows, with the understanding that deep expertise in at least one area is sufficient:
- Vehicle sales and order processing
- Inventory and stock management
- Service & aftersales operations
- Warranty and billing processes
Monitor application health and business transactions, ensuring minimal disruption to dealer operations.
Log, track, and resolve tickets using ITIL-based incident and request management processes.
Provide timely updates to German-speaking stakeholders and users.
Maintain knowledge base articles and SOPs for common issues.
Collaborate with L3, development, and infrastructure teams for issue resolution.
Mandatory Skills & Experience
Experience in application/production support (L1 or L2 level) OR strong dealership experience with IT/system responsibility.
Strong understanding of the Dealer Management System (DMS) domain.
Hands-on experience with at least one dealership function (Sales, Service, Parts, Warranty, Billing, etc.).
Familiarity with:
Dealer operations (sales, service, parts, warranty, billing)
Basic technical knowledge in one or more (troubleshooting level is sufficient):
Experience with:
- Ticketing tools
- Basic scripting or query skills (SQL, Shell, etc.) are a plus
- Strong analytical and problem-solving skills
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Support Engineer(Automotive) in Frankfurt am Main Arbeitgeber: Avance Consulting
Als Arbeitgeber bietet unser Unternehmen eine dynamische und unterstützende Arbeitsumgebung, die auf Innovation und kontinuierliches Lernen ausgerichtet ist. Wir fördern eine Kultur der Zusammenarbeit und Verantwortung, in der Mitarbeiter durch Coaching und Mentoring wachsen können. Mit einem klaren Fokus auf AI-gestützte Transformation und globalen Kundenprojekten bieten wir nicht nur spannende Herausforderungen, sondern auch die Möglichkeit, an der Spitze der Technologie zu arbeiten und echte Auswirkungen auf die Geschäftsergebnisse unserer Kunden zu erzielen.
