On-Site Support Specialist-German Speaker

Valid Class B Driver’s License – Mandatory. Willingness to Travel – Up to 4 hours daily to client locations. Employees in Munich will also be expected to travel to Nuremberg as part of their responsibilities, with access to a pool car. Language Proficiency – Professional fluency in both German and English (C1 level). Experience – Prior experience in a customer-facing end-user support role (e.g., Helpdesk Technician, Desktop Support Specialist) Technical Knowledge: Familiarity with EUC (End-User Computing) environments. Experience with software and operating system installations and support. Solid understanding of Microsoft products and competing solutions. Problem-Solving Skills – Ability to resolve incidents, fulfill requests, and manage changes within defined SLA guidelines. Key Responsibilities: Maintain applications, operating systems, and PC hardware components. Resolve incidents in accordance with defined Service Level Agreements. Provide end-user support on-site Perform software staging, including preparation, installation, and configuration. Handle logistics, manage inventory, and deliver equipment and services. Additional Requirements for Team Lead Role: Performance & Attrition Management – Proactively identify risks, implement corrective actions, and ensure team targets are met. Coaching & Feedback – Continuously develop team members through regular feedback, targeted support, and clear communication