Solution Engineer

Overview

Company description: We are an international group of over 400 employees and collaborators. We create reliable and intuitive software solutions offered as Software as a Service (SaaS). Our products are sold in more than 150 countries and are translated into over 15 languages worldwide. Visit our website: www.avanquestgroup.com

We are:

• a multicultural collaborative group.
• an ambitious company in rapid development.
• a place where each Talent has its place to contribute its know-how and have a real impact on large-scale projects.
• an environment where productive initiatives are always recognized at their true value

Job Summary: We are looking for a Solution Engineer (Windows Admin) to strengthen our PDFCreator Team in Hamburg. PDFCreator is a world-renowned application used by millions, that functions as a virtual printer, enabling users to create PDFs and set up automated workflows. The position involves supporting the development team with testing, maintaining test and demo environments, and assisting customer service with technical guidance.

Responsibilities

• Collaborate closely with developers: reproduce issues, track and evaluate bugs, test new features and bug fixes, and document results clearly.
• Maintain and optimize test and demo environments.
• Ensure PDFCreator runs smoothly across different Windows environments (e.g., Windows Server, RDS/VDI, hybrid setups) by configuring and troubleshooting.
• Act as a bridge between teams, clients, and customer service by joining technical calls, gathering requirements, providing guidance, and supporting complex cases.

Qualifications

• Completed IT apprenticeship or a degree in Computer Science or a related field, with at least 5 years of experience in Windows system administration (Windows 10/11, Windows Server, RDSH, Active Directory, Group Policy, VPN).
• Experience with desktop applications, ideally including printer/driver solutions, with deep understanding of Windows printing in domain environments – including integration with non-Windows clients.
• Familiarity with testing practices (manual testing, issue reproduction, test case execution).
• Knowledge of scripting/automation (PowerShell preferred, Python would be a plus).
• Customer-oriented mindset with the ability to identify opportunities for process and business improvements.
• Good communication skills for client and cross-team collaboration.
• Proficient in English, with good German skills (sufficient for customer interaction).

What we offer

• A fair compensation for your value.
• Competitive corporate benefits;
• An open and supportive environment as well as a modern and exciting workplace.
• We are committed to maximizing your potential and ensuring your professional development.
• Interaction with local and international teams.
• A 100% flexible environment and work/life balance.
• A friendly and collaborative work environment, where authenticity and well-being are a priority.
• Hybrid mode.

We value and support diversity. We are committed to providing an environment that promotes inclusion and respect for all. We therefore encourage women, people of all gender identities, aboriginal people and people with disabilities to apply for our positions.

Only successful candidates will be contacted.