Whether you're a junior, professional, or manager, we support you every step of the way. Attractive jobs await you nationwide, particularly in the mobility, tech, and energy sectors. Our goal is always to find the "Perfect Match" between talent and companies. As part of the YER Group, our range of international services is constantly expanding, opening up career opportunities across national borders. Whether working at a renowned client company or within YER's internal team, your path to your dream job starts with us!
Conversational AI Manager (m/w/d) Voice & Chatbot
Your Job Description
- Drive the international rollout and further development of AI Voice Bot & Chatbot, with a strong focus on Voice
- Define and prioritize AI features and use cases from a business and customer perspective
- Test, analyze and continuously improve bot quality and behavior
- Ensure local cultural, legal and regulatory requirements are considered
- Manage and adapt the Knowledge Base and AI content for individual markets
- Monitor business impact, KPIs and ROI
- Collaborate with local markets, Product, Business and Compliance teams
Your qualification profile
- Experience in Product, Operations, Digital, AI or a similar business environment
- Strong analytical, structured and entrepreneurial mindset
- Interest in Voice AI, Chatbots and emerging AI technologies
- Strong understanding of customers, markets and business needs
- Highly independent, hands-on approach with a strong sense of ownership
- Ability to critically assess AI outputs and translate insights into meaningful business improvements
- Experience with international markets and different cultural/regulatory environments is a plus
- No coding required - business understanding, analytical skills and execution are key
What we offer you
- 30 days of annual leave
- Opportunity to lead high-impact global delivery of customer service innovations
- Collaboration with international teams and cutting-edge digital service solutions
- A culture that values ownership, continuous improvement, and customer-centric outcomes
About YER Germany
Whether you're a junior, professional, or manager, we support you every step of the way. Attractive jobs await you nationwide, particularly in the mobility, tech, and energy sectors. Our goal is always to find the "Perfect Match" between talent and companies. As part of the YER Group, our range of international services is constantly expanding, opening up career opportunities across national borders. Whether working at a renowned client company or within YER's internal team, your path to your dream job starts with us!
Your contact person
Stephanie Helfmeyer
+49 89 540 210 329
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Conversational AI Manager (m/w/d) Voice & Chatbot Arbeitgeber: Avantgarde
YER Deutschland ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern nicht nur 30 Tage Jahresurlaub und faire Vergütung bietet, sondern auch flexible Arbeitsmodelle wie Gleitzeit und Homeoffice ermöglicht. Die Unternehmenskultur fördert die persönliche und berufliche Weiterentwicklung durch Networking-Events und attraktive Corporate Benefits, die das Leben der Mitarbeiter bereichern und eine ausgewogene Work-Life-Balance unterstützen.
