Job Opportunity: Casual Independent Contractor at AVASO Technology Employment Type:
Freelancer/ Independent contractor/ On-site task-based position
Experience:
3+ years
Language:
B2 level in English and Swiss German
Company Overview AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands‑on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.
Position Overview The IT Support Specialist Level 2 – Desktop Technician will provide day to day local/Onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customers’ various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. An ideal candidate should have 2‑3 years’ experience in Windows Desktop support.
(Note- Our team will reach out to you with a ticket during weekdays and in business hours only. We won’t request you for a task on weekends or after business hours.)
Key Responsibilities
Provide first/second level contact and problem resolution for customer issues.
Work with Third Party Vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Installation, upgrade, support and troubleshooting XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
Should have basic knowledge of Mac operating systems, to support Apple pc users.
Install, upgrade, support and troubleshoot for printers, computer hardware.
Performs general preventative maintenance tasks on computers, laptops, printers.
Why AVASO Technology?
Join a dynamic and innovative team with a global presence.
Opportunities for career growth and continuous learning.
Competitive salary and benefits package.
Work with cutting‑edge technologies to shape the future of IT solutions.
AVASO Technology Solutions Equal Employment Opportunity Statement AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.
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Freelancer/ Independent contractor/ On-site task-based position
Experience:
3+ years
Language:
B2 level in English and Swiss German
Company Overview AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands‑on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.
Position Overview The IT Support Specialist Level 2 – Desktop Technician will provide day to day local/Onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customers’ various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. An ideal candidate should have 2‑3 years’ experience in Windows Desktop support.
(Note- Our team will reach out to you with a ticket during weekdays and in business hours only. We won’t request you for a task on weekends or after business hours.)
Key Responsibilities
Provide first/second level contact and problem resolution for customer issues.
Work with Third Party Vendors to remediate complex AV issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Installation, upgrade, support and troubleshooting XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
Should have basic knowledge of Mac operating systems, to support Apple pc users.
Install, upgrade, support and troubleshoot for printers, computer hardware.
Performs general preventative maintenance tasks on computers, laptops, printers.
Why AVASO Technology?
Join a dynamic and innovative team with a global presence.
Opportunities for career growth and continuous learning.
Competitive salary and benefits package.
Work with cutting‑edge technologies to shape the future of IT solutions.
AVASO Technology Solutions Equal Employment Opportunity Statement AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.
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Information Technology Specialist Arbeitgeber: Avaso Technology Solutions
pAVASO Technology Solutions ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in Basel, Schweiz, eine dynamische Arbeitsumgebung bietet, in der Flexibilität und Teamarbeit großgeschrieben werden. Mit einem Fokus auf berufliche Weiterentwicklung und einem unterstützenden Teamklima ermöglicht das Unternehmen seinen Mitarbeitern, ihre Fähigkeiten im Bereich IT-Support kontinuierlich auszubauen und zu verfeinern. Zudem profitieren die Mitarbeiter von einer ausgewogenen Work-Life-Balance und der Möglichkeit, sowohl remote als auch vor Ort zu arbeiten.
Kontaktdaten:
Avaso Technology Solutions Recruiting-Team
