IT Support Engineer

ppAVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands‑on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. /p h3Position Overview: /h3 pAs part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description. /p pbPosition type: /bIndependent Contract /p h3KEY DUTIES/RESPONSIBILITIES: /h3 pAs part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description. /p ulliProvide technical support as point of contact for IT for the site. /liliEnd-user desktop, laptops, office IT with smart hand support for network and servers. /liliInstallation support for various software on end user systems and servers when required /liliNew users onboarding preparing IT assets and tools. /liliOffboarding support, collecting IT assets and sanitizing IT assets and keep in stock. /liliExecutive / VIP support. /liliCoordination and remote hand support to backend team for Network server smart hand support. /liliIP phone, Video conference support, Level 1 Multifunction Printers support. /liliConfiguring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications. /liliSupporting network devices such as switches, routers, Wireless Aps with the help of backend team. /liliHanding tickets on ServiceNow or similar ticketing system. /liliTroubleshooting VPN. /liliApplication-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint. /liliTroubleshooting MS Windows 10. /liliTroubleshooting MS Office 365 issues for end-users. /liliOffice IT Asset Management. /liliCoordinate external vendors when engaged for support. /liliWork independently and coordinate inhouse IT projects. /liliEngineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP’s and Runbooks for global team use /liliShould provide technical guidance to Site Tech, prioritization on workload and resource capacity planning /liliShould be leading the project support team /liliAsset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation, Onsite Training / User Education, Vendor Coordination /li /ul h3SKILLS EXPERIENCE /h3 ulli3+ years’ experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment. /liliIn-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access. /liliKnowledge experience with ServiceNow or similar ticketing system. /liliUnderstanding of Active Directory. /liliPlant environment knowledge and experience. /liliFamiliarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS. /liliSelf-disciplined and highly motivated. /liliShould be able to prioritise workload based on SLA’s and user impact /li /ul h3AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement /h3 pAVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need. /p /p #J-18808-Ljbffr