Software Engineering Senior z/OS Infrastructure Performance Consultant Professional Boeblingen, DE

A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

IBM Intelligent Automation, powered by AI, addresses challenges by helping People become more productive, Businesses more scalable, and Systems more resilient. We combine human skills with automation and AI to enhance team productivity and improve decision making. We help companies digitize and intelligently automate and connect their business processes and systems end-to-end to improve business outcomes at scale. We assure that all of the applications and systems businesses rely on are always on and perform cost effectively to deliver the best possible user experience.

IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your role and responsibilities

Senior z/OS Infrastructure Performance consultants at IBM support pre-sales, post-sales and consulting activities for the IBM Z IntelliMagic Vision for z/OS performance analysis software solution. The particular roles and responsibilities will vary depending on the individual\’s skills and the business requirements at any particular time.

Essential Duties, Responsibilities & Outcomes:

1. In support of sales cycles: Conduct technical aspects of discovery calls, conduct software demonstrations, lead technical aspects of software Proof of Concepts, support all technical aspects of the pre-sales processes
2. Support the data collection process and/or installation of software for onsite or SaaS implementations
3. Provide technical account ownership to assigned accounts support all technical aspects of the account.
4. Provide performance analysis of z/OS Systems, DB2, CICS, MQ, WAS, TCP/IP, Disk, Replication or Tape
5. Consult with assigned prospects and customers to determine performance requirements, processes, analysis, make recommendations, etc.
6. Work with the development teams to communicate assigned customer and prospect requirements
7. Provide level 2-3 product technical support for assigned customers as needed
8. Provide technical marketing content as assigned such as white papers, webinars and technical blogs
9. Pro-actively identify potential performance issues
10. Identify z/OS Systems efficiency opportunities as required per contract
11. Develop remediation plans to address performance issues
12. Train customers on IntelliMagic products and performance best practices
13. Create product installation guides, white papers, and contribute to technical blogs
14. Work with the larger team to creatively solve technical and process related challenges in support of customer requirements.

Required education

Bachelor\’s Degree

Preferred education

Master\’s Degree

Required technical and professional expertise

• 10+ years of experience with performance analysis using RMF and SMF data for key areas of the z/OS infrastructure
• Knowledge of RMF and SMF performance record types and data collection processes
• Knowledge of z/OS Systems, Disk, Tape, Network TCP/IP, zOS Connect, MQ, DB2, CICS
• Excellent written and oral communication
• Listening effectively
• Problem solving
• Deductive and inductive reasoning
• Customer service

Preferred technical and professional experience

n/a

About Business Unit

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability.

Your life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

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