Partner Program Operations Manager in München

We are hiring a Partner Program Operations Manager to own the end-to-end operational execution of the partner program across systems, processes, and data.

This role acts as the operational backbone of the partner ecosystem, ensuring that program design is translated into scalable, efficient, and auditable execution within the Partner Portal (PRM), CRM, and integrated platforms. You partner closely with program leadership, CRM administration, product teams, and external vendors to drive system integrity, process consistency, and operational excellence.

This is an experienced individual contributor role. You serve as the primary expert for partner systems, workflows, and data governance. You do not manage people or own program strategy. You own how the partner program runs inside the systems that power it.

What This Role Is vs. Is Not

This Role IS

• The operational backbone of the partner program across PRM, CRM, and integrations
• The primary expert and go-to owner for the Partner Portal (PRM)
• The translator of business requirements into workflows and system configurations
• The owner of data integrity and governance between CRM and PRM
• An experienced individual contributor and project manager for partner systems

This Role IS NOT

• A program strategy designer or partner program owner (that's channel leadership)
• A CRM administrator (you partner with CRMadmins,you are not one)
• A dashboard or reporting analyst
• A people manager or team lead

Core Responsibilities

Partner Portal & PRM Operations (40% of Role)

• Own daily operation and governance of the Partner Portal: lifecycle, user experience, and audit readiness
• Coordinate and own the release ofnew contenton the Partner Portal
• Support Partner Program changes through clear operational guidance
• Act as the go-to expert for anything related to the Partner Portal or PRM
• Serve as Project Manager on all initiatives around the Partner Program and related systems

Data Integrity & Systems Governance (25% of Role)

• Ensure data integrity between CRM and PRM, including field mapping accuracy and active ownership
• Enforce governance rules on field values
• Run large-scale data hygiene activities and operational clean-ups
• Partner with CRM admins on structural changes and data consistency
• Manage operational aspects of integrations

Workflow Configuration & Technical Translation (20% of Role)

• Translate business requirements into technical descriptions and workflow designs that account for system configurations and dependencies, serving as the basis for developers
• Configure, test, andmaintainworkflows
• Identifyand resolve workflow failures or inconsistencies
• Operationalize global incentives into system workflows and processes, ensuring consistent execution
• Coordinate with internal stakeholders and vendors

Enablement, Communication & Reporting (15% of Role)

• Prepare, run, and support enablement sessions and content
• Prepare and execute communication for system changes internally and externally
• Build andmaintainprocess documentation aligned with actual system behavior
• Support forecasting and prepare program performance reporting

Required Skillset:

• Minimum 5 years of experience in operational or project management roles
• Hands-on experience with PRM, CRM, or similar system-driven environments
• Strong ability to translate business requirements into workflows and system configurations
• Experience managing data integrity, governance, and process optimization
• Proven ability to work cross-functionally with technical and non-technical stakeholders, including vendors, on a global level
• Strong problem-solving skills with attention to detail and ability to troubleshoot system and process issues
• Effective communication skills, including experience delivering enablement and creating operational documentation

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