Event Production - Service Delivery Manager

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow.

We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better.

We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Event Production Service Delivery Manager will oversee the management and leadership of a managed event production and broadcasting support service for an established multinational pharmaceutical and biotechnology company.

You will work in a team of highly passionate professionals (our internal team as well as our clients' team).

This key role is responsible for

• Production Services Management
• Lead the delivery of onsite, virtual, hybrid, and control room-supported productions across multiple client environments, ensuring successful execution of business-critical events.
• Operational Excellence
• Develop and implement an efficient service model that supports end-to-end event, meeting, and broadcast operations across multiple regions.
• Service Delivery
• Ensure consistent, high-quality production support that meets SLAs, governance standards, and client expectations.

The future incumbent will be responsible for the following areas

• Lead teams delivering onsite (hybrid, onsite, virtual), support events/ broadcasts from the control room, create and implement SOPs for the service delivery area, ensure operational readiness and improve the processes continuously.

Additionally, the future incumbent will be evaluating and enhancing production spaces and suggest technological improvements.

• Serve as primary contact for clients, ensure operational excellence and partnering with live event teams and major/ 3rd party stakeholders for successful event production.

Coordinate internal production teams and advise on best-practices and technological developments.

• Team/ individual skill development with trainings and based on individual staff requirements.

Planning and ensuring proper staffing of the team, as well as monitoring team performance and implementing consequent measures for improvement.

• Track data and metrics for comprehensive client reporting.

Analyze performance and metrics for identifying potential areas of improvement and solve incidents.

Ensure proper adherence to the SLAs and support escalations as well as improvement initiatives.

Maintain accurate reporting and documentation for governance and service management.

WHAT WE’RE LOOKING FOR

The role itself requires an experienced profile as team leading, operational and service activities will have to be managed simultaneously.

• 10 -/+ years of experience in event production/ broadcasting/ AV operations/ video production or streaming services.

Experience in leading teams over multiple sites (virtually/ onsite or hybrid) and in operating control rooms.

• In-depth knowledge about enterprise collaboration platforms and hybrid event workflows, preferably in live-production environments.
• Ability to lead and develop teams operationally and strategically.

Strong focus on service delivery and operational excellence.

Provide recommendations about technological developments and new solutions.

• Well-versed problem-solver being able to analyze data, metrics, trends. Working SLA compliant and feeling at home in a fast paced and high‑pressure environment.
• Excellent communication skills in German and English with a high service-mentality and customer-focused. Easily able to create client relationships and negotiate conflicts.
• Highly organized and structured for meeting deadlines, balance multiple priorities and work independently.
• WHY YOU’LL LIKE WORKING HERE
• High visibility within the company and the opportunity to work on exciting projects with international colleagues.
• A dynamic, collaborative team with opportunities for international exchange.
• Flexible working hours and hybrid work models.
• Opportunities for professional development within the company, including clear career paths and growth opportunities, such as language courses, continuing education, and training.
• Attractive compensation and numerous benefits: 30 days of vacation, company pension plan, supplemental health insurance, various employee discounts, corporate benefits, and the Jobrad program.
• MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other protected group.

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