Event Production Location Lead (Leverkusen)

Event Production Location Lead – Production Manager

Key Responsibilities

• Oversee the day‑to‑day operations, coordination, scheduling and execution of onsite, hybrid and virtual productions across supported event and meeting environments.
• Partner with the client Live Event team, requestors and event stakeholders to coordinate production support requirements and operational readiness.
• Manage AVI‑SPL production personnel and operational workflows within the assigned location.
• Provide direct production coordination, escalation support and operational leadership for assigned productions, live events and meeting support activities as needed.
• Day‑to‑Day Responsibilities
• Team Management
• Oversee the onsite team responsible for delivering high‑quality production support through professional video, audio, lighting, streaming and presentation technologies for onsite, virtual, and hybrid event experiences.
• Serve as the primary onsite escalation point for operational issues, event support needs and technical service concerns within the assigned location.
• Implement training and operational enablement programs to ensure personnel possess the technical, production, communication and customer service skills required to support enterprise live event environments.
• Ensure minimum staffing levels and concurrent support capacity requirements are consistently maintained to support operational demands and scheduled event activity.
• Oversee development of contingency staffing and back‑fill plans, including coordination of freelance and supplemental production resources to ensure uninterrupted service delivery.
• Support the assessment and recommendation of solutions related to the functionality, operational readiness and technical capabilities of studio, meeting, event and control‑room–supported environments.
• Develop and provide operational analysis, staffing utilisation and service performance reports to leadership on a recurring basis.
• Assess personnel performance and conduct coaching and performance reviews inclusive of corrective action measures as necessary.
• Ensure maximum utilisation of internal employees, operational resources and production support capabilities across assigned event environments.
• Promote adherence to operational standards, documented workflows, escalation procedures and Service Level Agreement (SLA) requirements.
• Production Management
• Collaborate with client Live Event teams and stakeholders on production approach, technical workflows and operational planning for assigned events and supported locations.
• Manage and maintain production schedules including staffing assignments, technical resource allocation, event preparation timelines and operational coverage requirements.
• Maintain relationships with AVI‑SPL production resources, vendors and external partners for scalable event support, additional equipment and supplemental production staffing needs.
• Conduct recurring production and operational coordination meetings to review upcoming events, assess project progress, identify operational risks and ensure resource readiness.
• Support operational alignment between onsite teams, remote production resources and control‑room‑supported event activities.
• Perform post‑event reviews and operational assessments to identify successes, service gaps, lessons learned and opportunities for continuous improvement.
• Ensure event execution and operational support activities are aligned with established governance standards, service expectations and client production requirements.
• Production Coordination
• Meet with client event teams, requestors and stakeholders to review event requirements, production workflows and technical support needs while recommending enhancements to improve event delivery and attendee experience.
• Coordinate technical production requirements for live events, hybrid meetings, broadcasts and streaming support activities while ensuring compliance with operational procedures and service standards.
• Facilitate equipment rentals, supplemental production resources and third‑party support requirements as needed for assigned productions.
• Oversee post‑production support activities including basic editing, recording management, content delivery and distribution of event assets.
• Organise event metrics, service feedback, operational reporting and production data while identifying trends and recommending service improvements.
• Support technical troubleshooting and operational issue resolution during live events and production activities.
• Fill production crew positions and provide direct operational support during events as necessary.

Qualifications

• Very good language skills in English and German
• 7+ years of experience in live event production, event coordination, broadcast operations, audio/visual production, streaming support or similar production environments.
• 3+ years of experience in leading, mentoring and developing production and operational support teams; onsite, virtual and hybrid live event production environments; scheduling, resource coordination and operational workflow management; coordinating logistics and technical support across multiple stakeholders, vendors or production partners.
• Strong technical understanding of live event production systems, broadcast workflows, audio/visual technologies, streaming platforms and hybrid event environments.
• Familiarity with enterprise event and collaboration platforms including Microsoft Teams, Zoom, streaming technologies and related production support workflows.
• Ability to maintain composure and professionalism during high‑pressure live events and production situations.
• Ability to communicate operational challenges and technical concerns to clients and stakeholders while maintaining confidence, leadership and customer service excellence.
• Demonstrated ability to remain organised, detail‑oriented, adaptable and effective within fast‑paced production and operational environments.
• Strong work ethic, self‑direction, self‑motivation, patience, persistence and operational awareness.
• Excellent collaboration and customer relationship skills with a strong understanding of white‑glove service expectations.
• Consistent proactive preparation and timely communication across multiple operational channels and stakeholder groups.
• Ability to collect and analyse operational metrics, identify trends and recommend continuous improvement initiatives.
• Nice‑to‑Have Skills
• Knowledge of enterprise production environments including control‑room operations, signal routing, streaming coordination and audio/video workflows.
• Experience supporting productions in technical roles including technical directing, audio mixing, camera operation, graphics playback, streaming support or editing.
• Experience supporting multinational or managed service operational environments.
• College degree in video production, broadcasting, communications, event technology or similar field.
• Additional Requirements
• Travel is required based on requirements and location of productions and service needs including meetings at client offices and AVI‑SPL offices.
• Equal Employment Opportunity Statement
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