BTP Customer Success Manager (f/m/d)

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• SAP SE
• Walldorf, DE, 69190
• Feste Anstellung
• Vollzeit
• Erschienen: vor 2 Stunden

Bring out your best
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
Your tasks
YOUR FUTURE ROLE
The focus of this position is to help customers consume SAP Business Technology Platform (SAP BTP) within their application projects as the cloud platform-of-choice. BTP is the engine for innovation through Integration, Extension and custom AI of the Intelligent Enterprise. SAP BTP CSMs work with the most cutting-edge and innovative SAP solutions and coach SAP’s most strategic customers.
The BTP Customer Success Manager (f/m/d) (CSM) role is responsible for developing relationships with technical and business decision makers in their assigned accounts to ensure broad consumption of the portfolio both within and across application projects. BTP CSMs apply the „Future Ready Enterprise“ Methodology to help grow customers in their Maturity through Technical Advisory and identify new visionary use-cases through Consultative Business Development approaches.
What You\’ll Do

• You will proactively partner with customers to sustainably increase consumption of SAP BTP services, and coordinate activities with the Account Team.
• You analyze the big picture, have expertise with digital transformation, and coach on technical and business architectures.
• You are the primary SAP BTP strategic point of contact and will orchestrate success resources across SAP and customers, as described in the SAP BTP engagement model.
• You will analyze your customer’s technical needs and execute consumption plans for your assigned customers.
• You will provide recommendations and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap.
• You will engage with customer´s business stakeholders to identify new use-cases for implementation via BTP.
• You will be a voice of the customer to internal SAP stakeholders.
• You will work with colleagues from a broad variety of groups such as Cloud Success Services, life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.
• A BTP-CSM may also be assigned to fulfill a customer’s premium subscription services.

YOUR PROFILE
You Will Excel In This Role If

• You have experience working in the IT Industry. Your background could be Software Engineering, Solution Management, Project/Product Management, Project Implementation, Customer- / Solution Advisory (Pre-sales), Technical Customer Engagement, Customer Success (Sales / CSM), Proactive Support Services, Consulting, etc.
• You have a strong understanding of SAP Business Suite and the concepts of „Clean Core“ via BTP.
• You have a good understanding of one or more areas of the SAP BTP portfolio: Integration Suite, Event-Driven Architectures, SAP Build (Process Automation, ABAP Cloud, Runtimes, etc.) and Cloud Databases.
• You have good knowledge of public cloud platforms and providers (e.g. Microsoft Azure, Amazon Web Services, Google Cloud, etc.). Certifications in enterprise architecture are a plus.
• You have great communication and presentation skills. Familiarity with design thinking methodology is a plus.
• You can navigate complex organizational dynamics both internally at SAP, as well as externally with customers and partners.
• You can continuously learn and adapt to the unique business and cultural practices of each region/country.
• You have a focus on customer service mindset and customer empathy.
• You have a passion for learning new technologies and new approaches to business challenges and enjoy problem solving.
• German and English language skills mandatory (C1 level or higher).

We offer
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Requisition ID: 429888 | Work Area: Sales | Expected Travel: 0 – 30% | Career Status: Professional | Employment Type: Regular Full Time
SAP SE
121 Jobs

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

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  Other

• Industries

  Airlines and Aviation

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