Telephony Administrator (W/M/D)

2 days ago Be among the first 25 applicants

Company Description
You\’ll be joining one of the world\’s largest privately-owned real estate technology companies and a subsidiary of Axel Springer. Our mission is to find the right place for everyone!

You\’ll be working on some of Europe\’s best-known digital real estate brands, including: Meilleurs Agents, SeLoger, Immoweb, Realo, Immowelt, Neuraum, and Yad2.

Job Description
As a Telephony Administrator, you are part of the Sales Ops team of our Operation Excellence Domain. Your goal is to help our Sales team perform at their full potential with the best telephony processes and practices. You will work with various stakeholders such as our Helpdesk team, Sales and Sales Ops teams, and CRM teams.

We are looking for someone capable of:

• Managing phone numbers by assigning and updating them (phone or desk);
• Setting up and maintaining call queues, IVR flows, and routing logic;
• Defining availability schedules and voicemail handling;
• Setting up voice paths and deterrent messages (i.e., scenarios and campaigns);
• User management (roles and rights);
• Setting up sound files for CTI;
• Wrap-up codes management.

Qualifications
We are looking for someone with:

• Previous experience in Telephony Administration or Telephony management in a sales-centric business;
• Proficiency in English (French and/or German is a plus);
• An IT profile capable of understanding processes and issues and translating them into telephony setups;
• A good understanding of business strategy and end-to-end processes.

Additional Information

NEXT STEPS: Unlock your perfect job with us today and apply. The recruitment process includes:

• Phone call with recruiter (expectations and circumstances);
• Hiring Manager Interview;
• Case study;
• Interview with Stakeholders;
• Conclusion.

BENEFITS:

• 30 days annual leave;
• Hybrid or remote working options;
• Flexible working hours;
• Company pension scheme;
• €50 public transport allowance;
• €100 allowance for glasses;
• A mix of health and wellbeing benefits;
• Bicycle leasing (Job Rad);
• Berlin only – Subsidised canteen;
• Berlin only – Kindergarten;
• Charity fundraisers.

At AVIV, we are an equal opportunities employer and an organization where everyone is welcomed to be their authentic selves. We encourage individuals with disabilities, diverse educational backgrounds, minority backgrounds, LGBTQIA+ community members, and parents or carers to apply. Please inform us if you need reasonable adjustments or wish to discuss flexible working arrangements. Feel free to note your pronouns in your application.

Our ambition is to be the leading Employer in PropTech across Europe. Join us at this pivotal time and unlock your perfect job!

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