UX Researcher (M/W/D)

You’ll be joining one of the world’s largest privately owned real estate tech companies and a subsidiary of Axel Springer. Our mission is to unlock everyone’s perfect place! You’ll work across some of Europe’s best-known digital real estate brands including: Meilleurs Agents, Groupe SeLoger, Immoweb, Immowelt, Housell, and Yad2.

You’re most productive when you have the freedom to work with true flexibility.

That’s what we offer you here at AVIV Group.

Job Description

WHAT WE DO IN UX Research – Product and Tech at AVIV

In concrete terms, your daily life as a UX Researcher consists of developing a deep understanding for our B2C users and their needs, gathering insights, and communicating these effectively into the teams and the organization. You will collaborate closely with our dedicated product teams to ensure the user’s voice is heard, and champion a culture of learning and listening throughout our company to enable user-centric product development.

WE ARE LOOKING FOR AN INDIVIDUAL WHO CAN:

• Plan and execute all phases of a research project, with a focus on qualitative and quantitative research with our users looking to sell or rent out real estate.
• Select and conduct the right research method for foundational, strategic, or tactical research questions.
• Develop strategic frameworks to help foster a broad understanding of our users and keep those frameworks updated with new insights.
• Help set up, maintain, and continuously improve our instruments to measure UX KPIs.
• Educate and support our product design colleagues in setting up their own research actions.
• Manage a variety of stakeholders and foster understanding of the users and their needs, supporting them in clarifying often ambiguous problem spaces.
• Moderate internal workshops to gather existing knowledge or generate new ideas (e.g., Design Sprints).
• Connect with the product teams and build your influence to ensure that your insights are sustainable and incorporated into the product roadmap.
• Adapt flexibly processes & methods as necessary to work with multiple cross-functional teams.
• Connect the dots between existing data such as previous studies from both UX and market research, Analytics data, or feedback gathered by our customer success teams with your own work.
• Plan and conduct on-site surveys to enrich and quantify our qualitative insights.
• Continuously challenge teams to consider the users’ needs.
• Ensure effective and precise communication and distribution of insights to the product team as well as a wider range of stakeholders.

Qualifications

AN INDIVIDUAL WHO HAS:

• Several years of (either agency or corporate) experience working as a mixed-methods researcher, ideally in direct collaboration with UX/product designers, product managers, and other stakeholders.
• Being a native or proficient German speaker, you should be able to adeptly employ research techniques like user interviews and focus groups in German. Additionally, you should have the ability to thoroughly comprehend and analyze user feedback without losing any subtleties. You are also a fluent English speaker and feel comfortable conducting most of your daily work as well as planning research with stakeholders and communicating research results in English.
• Curiosity, always striving to understand, and feel comfortable asking questions and challenging assumptions.
• Empathy and collaboration-mindedness with strong communication skills.
• Comfort in a complex, international environment, working with multiple stakeholders and supporting different research topics at the same time.
• Able to understand technical and business requirements and translate them into research questions.
• Experience developing customer journeys and familiarity with the jobs-to-be-done framework.
• Experience working with marketplace platforms is a plus.

Additional Information

NEXT STEPS:

Unlock your perfect job with us today and make an application. The recruitment process includes:

• Phone call with recruiter (expectations and circumstances)
• Case study
• Interview with Stakeholders
• Conclusion

BENEFITS:

• 30 days annual leave
• Hybrid or remote working options
• Company pension scheme
• €50 public transport allowance
• €100 allowance for glasses
• A mix of Health and Wellbeing benefits
• Bicycle leasing (Job Rad)
• Berlin only – Subsidised canteen
• Berlin only – Kindergarten

At AVIV, we are an equal opportunities employer and an organization where everyone is welcomed to be their authentic selves. We strongly encourage individuals with visible and non-visible disabilities, all educational backgrounds, people from minority backgrounds, those from the LGBTQIA+ community, and parents and carers to apply. If you need reasonable adjustments at any point in the application or interview process, or wish to discuss part-time or flexible working requirements, please let us know. In your application, please feel free to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc).

Our ambition is to be the leading Employer in PropTech across Europe and this is a pivotal time to join us and unlock your perfect job!

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