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- Aufgaben: Support customers with fault and support requests in Cisco Enterprise Networks.
- Arbeitgeber: Join a growing IT company focused on quality, performance, and mutual appreciation.
- Mitarbeitervorteile: Enjoy 30 days of holiday, sports offers, bike leasing, and company events.
- Warum dieser Job: Shape the digital future while working in a collaborative and innovative environment.
- Gewünschte Qualifikationen: Degree or apprenticeship with 3+ years in service environments; CCNP is a plus.
- Andere Informationen: German C1 and good English skills required; mentoring opportunities available.
Das voraussichtliche Gehalt liegt zwischen 48000 - 84000 € pro Jahr.
We are a growing IT company with short decision-making processes and a corporate culture that prioritises quality, performance and mutual appreciation.
Become part of our team and shape the digital future of our customers with around 300 dedicated employees worldwide . With a future-proof IT infrastructure, customised software solutions and consulting on topics such as New Work, security and connectivity, we create real added value.
As a Senior System Engineer (m/f/d) Enterprise Network , you will be responsible for customer support in the area of 2nd generation.
You can count on this with us
- 30 days holiday, sports offers, bike leasing and company events
- Personalised training and annual development meetings to help you shape your career
- An attractive working environment in our offices with height-adjustable desks, two screens, free fruit and drinks, etc.
- Company pension scheme and options for kindergarten and public transport subsidies
What you can expect from us
- You support our customers by accepting and processing their fault and support requests at 2nd/3rd level for all technology fields in the area of Cisco Enterprise Networks
- You take on technical responsibility for Managed Service customers, monitor their (SD) infrastructures and work together with your colleagues, Cisco TAC and other manufacturers
- You are also responsible for supporting lifecycle projects and ensuring customer satisfaction
- You expand your knowledge on a daily basis and develop creative solutions
- You take responsibility for compliance with SLAs and customer documentation
- With several years of expertise, you are not only adept at mentoring younger colleagues (senior level), but can also handle enquiries independently and competently
What sets you apart
- You have successfully completed a degree or a technically orientated apprenticeship
- You have more than 3 years of practical work experience, ideally in a service environment
- Experience in operating and troubleshooting Cisco Enterprise Network environments
- CCNP desirable, but not required
- You are characterised by a high degree of service and customer orientation, commitment and initiative
- Outstanding analytical skills and enthusiasm for innovative technologies
- You feel most comfortable in a team and value personal collaboration on site
- German language skills at level C1 and good English skills round off your profile
Ready to help shape the digital future?
Then we look forward to receiving your application online via our website. If you have any questions, please get in touch with our Talent Acquisition team.
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Senior System Engineer (m/f/d) Enterprise Network Arbeitgeber: avodaq AG
Kontaktperson:
avodaq AG HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Senior System Engineer (m/f/d) Enterprise Network
✨Tip Number 1
Make sure to highlight your experience with Cisco Enterprise Networks during any conversations or interviews. Discuss specific projects where you successfully troubleshot issues or improved network performance, as this will demonstrate your hands-on expertise.
✨Tip Number 2
Familiarize yourself with the latest trends and technologies in the networking field, especially those related to SD infrastructures. Being able to discuss these topics can set you apart as a candidate who is not only experienced but also forward-thinking.
✨Tip Number 3
Prepare to showcase your customer service skills. Since the role emphasizes customer satisfaction, think of examples where you went above and beyond to resolve client issues or improve their experience.
✨Tip Number 4
Network with current employees or professionals in the industry to gain insights about the company culture and expectations. This can help you tailor your approach and show that you are a good fit for the team.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Senior System Engineer (m/f/d) Enterprise Network
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior System Engineer position. Understand the key responsibilities and required skills, especially in Cisco Enterprise Networks, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your practical work experience, particularly in service environments and with Cisco technologies. Mention specific projects or achievements that demonstrate your expertise and problem-solving abilities.
Showcase Your Soft Skills: Since the role requires a high degree of service orientation and teamwork, include examples in your application that showcase your communication skills, commitment, and ability to collaborate effectively with colleagues and clients.
Tailor Your Application: Customize your cover letter to reflect your enthusiasm for the company’s culture and values. Mention how you can contribute to their mission of shaping the digital future and ensuring customer satisfaction.
Wie du dich auf ein Vorstellungsgespräch bei avodaq AG vorbereitest
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Cisco Enterprise Networks in detail. Highlight specific projects where you successfully resolved issues or improved systems, as this will demonstrate your practical knowledge and problem-solving skills.
✨Emphasize Customer Orientation
Since the role requires a high degree of service and customer orientation, share examples of how you've gone above and beyond to ensure customer satisfaction in previous positions. This will show that you understand the importance of client relationships.
✨Demonstrate Team Collaboration
Talk about your experiences working in teams, especially in a technical environment. Mention how you have mentored junior colleagues or collaborated with cross-functional teams to achieve common goals, as this aligns with the company's values.
✨Prepare for Scenario-Based Questions
Expect questions that assess your analytical skills and ability to handle real-world scenarios. Practice articulating your thought process when troubleshooting complex issues, as this will showcase your critical thinking and innovative approach.
