Brand Ambassador HUGO BOSS (100%), Zurich Airport in Zürich

WHO WE ARE

Avolta is the world’s leading provider of travel experiences. With a traveler-centric approach and a geographically diverse network, the travel retail and foodservice company serves the needs of up to 2.3 billion passengers per year, with 5,500 points of sale in more than 75 countries across six continents. Guided by its Destination 2027 strategy and strengthened by its recent merger with travel hospitality giant Autogrill, the company is well-positioned to realize its ambition of revolutionizing the travel experience through its numerous locations at airports, highways, cruise ships, seaports, and train stations, among others.

PURPOSE OF THE ROLE

As a Brand Ambassador for HUGO BOSS (100%) at Zurich Airport you are responsible for representing one of Avolta's prestigious partner brands towards customers, internally and externally. You enhance effective and efficient communication to your brand and at the same time ensure the brand standards are maintained at all times and planned sales targets are achieved.

RESPONSIBILITIES

Sales

• Deliver annual performance results and increase sales revenue
• Execute and support marketing initiatives
• Handle day-to-day retail operations including backroom organization and cleanliness
• Ensure a smooth and timely supply chain flow
• Implement the brand’s visual merchandise guidelines and communicate reports monthly

Store

• Handle day-to-day retail operations including backroom organization and cleanliness
• Ensure a smooth and timely supply chain flow
• Implement the brand’s visual merchandise guidelines and communicate reports monthly

Training

• Plan, prepare and facilitate Sales staff’s training
• Lead the induction of new employees
• Deliver product and customer service trainings (supported by materials from the brand)
• Attend the brand’s product, visual merchandise and new launch training

Inventory

• Analyze and report stock issues and sell-through rates
• Create and communicate an overview of damaged goods
• Make replenishment suggestions to the Category Manager

WHAT WE ARE LOOKING FOR

• Minimum 2–3 years of sales experience within the luxury fashion or premium apparel sector (e.g. Hugo Boss, Burberry, Ralph Lauren, Zegna, Boggi Milano, Massimo Dutti Premium, Sandro, Maje, Lacoste, Tommy Hilfiger Premium, Gant or similar brands).
• Proven track record in delivering exceptional customer experiences and achieving sales targets in a luxury fashion environment.
• Strong understanding of luxury clienteling, wardrobe styling, and personalised sales techniques.
• Passion for premium and luxury fashion, trends, fabrics, craftsmanship, and brand storytelling.
• A positive role model who leads by example and is able to mentor staff.
• Excellent communication and relationship-building skills with an international clientele.
• Professional in time management and problem-solving situations.
• Attention to detail and strong commercial awareness.
• Fluent in English and very good German skills.
• Confident in using Excel, Word and PowerPoint.
• This position is based at Zurich Airport and requires full flexibility to work rotating shifts between 05:45 AM and 10:00 PM, including weekends and public holidays. Candidates must be able to independently travel to Zurich Airport for early shifts.

WHAT WE OFFER

• A dynamic environment and great teams
• Attractive work location
• Food, public transport and shopping benefits
• A generous and flexible pension fund scheme

Please note that we can only consider applicants who are either eligible to work in Switzerland or hold the relevant work permit.

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