Customer Experience Specialist (Remote)

The company

Our client is an international eSIM shop for more than 130 destinations. It’s simple to set up and provides 4G connection around the world. You’ll connect to the internet just by scanning a QR code, and you’ll never have to pay roaming fees again. Our client believes that the customer experience is the most important part of their business. They’re looking for a customer experience specialist to join the team and help us deliver the best possible experience to the customers.

The ideal candidate will have experience working in customer service or a related field, and will be passionate about delivering excellent customer service. They will be responsible for handling customer inquiries and complaints, and will work closely with other departments to ensure that customer needs are being met. The customer experience specialist will be the voice of the customer, and will work to ensure that their customers are always happy.

The role

Responsibilities:

A customer experience specialist typically has a wide range of responsibilities, which can include:

1. Serve as the primary point of contact for customers, providing them with world-class service and support.
2. Handle customer inquiries and complaints in a professional and courteous manner, escalating issues as necessary.
3. Maintain up-to-date knowledge of company products and services, as well as industry trends.
4. Use active listening skills to understand customer needs and provide solutions that address those needs.
5. Proactively identify opportunities to improve the customer experience and make recommendations to management.
6. Help our users with the decision, purchase, installation, usage, troubleshooting, maintenance, or disposal stages of our products.
7. Participate in team meetings and contribute to continuous improvement initiatives.
8. Deliver excellent customer service and manage the needs of our customers through our communication channels (Chat, email, WhatsApp).

Preferred Experience

What you’ll Need to Succeed:

1. C1 in German.
2. At least 6 months experience as a customer experience specialist, or a similar customer support role.
3. Excellent listening skills, critical-thinker with attention to detail.
4. Ability to work in both a team environment and independently.
5. Exceptional interpersonal skills and a client-centered approach.
6. Great organizational and time management abilities.
7. Superb communication, collaboration, and problem-solving skills.

Additional Information

1. Contract Type: Freelance
2. Location: 100% remote

ES-23306

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