P&T Operations Manager - fixed term (f/m/d)

About the team

Product & Technology Operations plays a pivotal role in enabling the product and technology teams to thrive. By streamlining workflows, enhancing collaboration, and fostering alignment across functions, the team ensures that product development efforts translate into meaningful outcomes. With a focus on tools, processes, and communication, P&T Operations creates an environment where impactful products are delivered efficiently.

Purpose of Position

As a Product & Technology Operations Manager at Awin, you will be at the forefront of driving operational excellence to deliver innovation. With a focus on optimizing workflows, enhancing cross-functional collaboration, and amplifying release communication, you will ensure that teams are equipped with the right tools and processes to deliver impactful products efficiently. By sharing compelling progress updates on product and tech deliverables, you’ll foster a culture of pride and accomplishment.

In this role, you will work closely with technology and business stakeholders to develop and execute operational initiatives that enable the teams to deliver customer value. You will also oversee the intake process and build a comprehensive Voice of Customer repository, ensuring insights are seamlessly integrated into product development.

Please note that this position is a fixed-term 18-month contract (maternity cover).

Key Tasks

• Enhance Operational Efficiency: Evaluate and refine processes across the operating model to improve efficiency, collaboration, and scalability.
• Measure and Improve Ways of Working: Define, monitor, and analyze key performance indicators (KPIs) to assess team effectiveness and identify opportunities for improvement.
• Champion Customer-Centric Development: Manage the insights intake process, ensuring a streamlined collection of feedback, requests, and insights to build a comprehensive Voice of Customer repository.
• Enable Cross-Functional Collaboration: Facilitate workshops, discussions, and collaborative problem-solving sessions to address cross-departmental challenges.
• Deliver Release Communication: Ensure clear and consistent communication of roadmap updates, release plans, and key initiatives across teams.
• Support Team Coordination: Act as the central coordination point for internal communication and cross-functional projects within the Product & Technology organization.

Key Skills

• Operational Excellence: Demonstrated ability to streamline workflows and implement scalable processes.
• Communication: Outstanding communication skills, with the ability to tailor messages to diverse audiences and articulate complex concepts clearly.
• Facilitation and Collaboration: Strong facilitation skills with the ability to lead discussions, workshops, and cross-functional initiatives.
• Data-Driven Decision-Making: Proficient in using data and analytics to inform and optimize processes.
• Technical Familiarity: Comfortable with product management tools and technologies to support automation and efficiency.

Professional Experience

• 3+ years of experience in (product and tech) operations, program management, or a related role.
• Proven track record of driving improvements in ways of working and communication strategies within a global or cross-functional environment.
• Experience in facilitating and managing cross-departmental collaboration and alignment.
• Familiarity with product development lifecycles, especially in SaaS or tech-driven organizations.
• Hands-on experience with project management tools and frameworks.

Our Offer

• Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
• Flexi-Office: Do you prefer to work from our cool office, from home, or in a completely different environment? With us, the choice is yours. Weoffer the flexibility to work wherever you wantwithin our Awin locations.
• Welfare: We provide you with a life assurance, travel insurance and a private health insurance that covers several types of health, vision, and dental treatments. Furthermore, you can take advantage of our Cycle to Work Scheme or Season Ticket Loan.
• Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.
• Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. You can also improve your English skills by participating in our local language course.
• Remote Working: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
• Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program and show your appreciationforcolleagues who have gonethe extra mileto supportyou.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

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