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- Aufgaben: As a Technical Account Manager, you'll guide customers in using AWS services effectively.
- Arbeitgeber: Join AWS, the leading cloud platform trusted by startups and Fortune 500 companies.
- Mitarbeitervorteile: Enjoy work-life balance, flexible working culture, and endless mentorship opportunities.
- Warum dieser Job: Be at the forefront of innovation while helping diverse clients achieve their goals.
- Gewünschte Qualifikationen: Experience with AWS or cloud services and customer-facing technical roles is preferred.
- Andere Informationen: Diverse experiences are valued; don't hesitate to apply even if you don't meet all qualifications.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers' creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.
The Role
As a TAM, you will help craft and execute strategies to drive our customers' adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.
About the team
Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BEVORZUGTE QUALIFIKATIONEN
- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Experience as a technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect or in a similar role
- Practical knowledge of 5G network architecture and call-flows and experience in troubleshooting 5G networks
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
AWS EMEA SARL Arbeitgeber: Aws & Co.
Kontaktperson:
Aws & Co. HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: AWS EMEA SARL
✨Tip Number 1
Familiarize yourself with AWS services, especially those mentioned in the job description like EC2, S3, and Lambda. Having hands-on experience or relevant certifications can really set you apart during discussions.
✨Tip Number 2
Network with current or former Technical Account Managers at AWS. They can provide insights into the role and share tips on how to navigate the interview process effectively.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully managed customer relationships or technical challenges. This will demonstrate your ability to be the 'voice of the customer' and your problem-solving skills.
✨Tip Number 4
Show your passion for innovation and cloud technology during your interactions. AWS values candidates who are eager to learn and grow, so express your enthusiasm for the role and the company culture.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: AWS EMEA SARL
Tipps für deine Bewerbung 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and expectations of a Technical Account Manager at AWS. Highlight your technical acumen and customer-facing skills in your application.
Tailor Your CV: Customize your CV to reflect your experience with AWS services or other cloud offerings. Emphasize any relevant roles you've held, especially those that involved technical leadership or customer interaction.
Craft a Strong Cover Letter: In your cover letter, express your passion for cloud computing and how your unique experiences align with AWS's mission. Mention specific AWS services you are familiar with and how you can help customers achieve their goals.
Showcase Relevant Experience: When detailing your work history, focus on experiences that demonstrate your ability to troubleshoot and manage operational parameters in a distributed systems environment. Use concrete examples to illustrate your problem-solving skills.
Wie du dich auf ein Vorstellungsgespräch bei Aws & Co. vorbereitest
✨Show Your Technical Expertise
Make sure to highlight your experience with AWS services and other cloud offerings. Be prepared to discuss specific projects where you've utilized services like EC2, S3, or DynamoDB, and how you overcame challenges in those environments.
✨Understand the Customer's Perspective
As a Technical Account Manager, you'll be the voice of the customer. Demonstrate your ability to empathize with their needs and challenges. Prepare examples of how you've successfully advocated for customers in previous roles.
✨Discuss Operational Health
Be ready to talk about how you ensure operational health in AWS environments. Share your experiences with troubleshooting and maintaining systems, and how you proactively address potential issues before they escalate.
✨Emphasize Your Communication Skills
Since this role involves discussions with senior leadership, showcase your communication skills. Practice articulating complex technical concepts in a way that is accessible to non-technical stakeholders, demonstrating your ability to bridge the gap between tech and business.
