Enterprise Service Manager, Industry Leader Financial Services, Professional Services EMEA

A bachelor’s degree or 10+ years of relevant professional experience.

• 10+ years of experience working in industry, or consulting to the industry as a partner/director within a Professional Services organization.
• 5+ years of experience working within the Financial Services industry ecosystem including trends, value drivers, and other factors forcing accelerated transformation of the industry at-scale.
• Demonstrated ability in selling and delivering professional services.
• 10+ years of experience leading IT operations, cloud computing, IT strategy, business architecture, or enterprise architecture.

As a Senior Enterprise Service Manager (ESM) with AWS Professional Services team, you will build and consolidate the commercial relationship with large global organizations in the Financial Services Industry. You will collaborate with customer account teams and AWS partners to identify, develop, and execute customer consulting engagements. As a Trusted Advisor for our largest and most committed customers, you will support business development and build strong relationships, oversee the delivery and manage programs for a portfolio of projects in those accounts.

The Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Do you have experience delivering large IT solutions in agile environment – plan, organize, and manage all phases of a project lifecycle to ensure successful delivery on a scale?

Come build the future with us.

Key job responsibilities

We are seeking outcome driven and customer focused experts who are passionate about:

• Establishing and maintaining strong relationships with C-level executives, technical stakeholders, and line-of-business users in FSI accounts to understand their business challenges and identify opportunities for cloud adoption.
• Building and leading virtually a team of FSI (Financial Services Industry) specialists across EMEA countries to drive adoption of cloud solutions in the financial services sector.
• Developing and executing go-to-market strategies to sell industry-specific cloud solutions to FSI customers, focusing on key verticals such as banking, insurance, and capital markets.
• Collaborating with internal stakeholders, including product management, engineering, and marketing teams, to develop and deliver compelling value propositions and solutions tailored to the unique needs of FSI customers.
• Driving revenue growth and market share in the FSI segment by leveraging the team\’s expertise and industry knowledge to create and close new business opportunities.
• Providing leadership, guidance, and mentorship to the FSI team, fostering a culture of innovation, customer-centricity, and continuous learning.

About the team

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

• Industry thought leadership on digital end-to-end enterprise transformation in Financial Services industry.
• Experience with partner/vendor organizations, associations, trade groups.
• Enterprise Architecture experience or tangible experience with data center operations and public cloud providers.
• Experience in an IT strategy & enterprise architecture role that is focused on public cloud or experience leading a cloud migration initiative as an AWS customer or consulting with a customer in their own IT transformation.
• Experience creating and executing organizational change management strategies as part of a larger transformation.
• Experience selling and delivering billable professional services.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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