80 - 100%, Lausanne / Smart Working
Shape your future with us!
In the Customer Operations sector, you participate in shaping the customer experience for those who have suffered a claim and receive benefits. Our customers are at the heart of our concerns and we seek, together with them, a solution tailored to their needs. By systematically applying the motto "Customer first", we guarantee very high customer satisfaction.
What awaits you
- Case management in Care Management (clarification and implementation of customer requests with insured persons) - Mediation in case of workplace conflicts - Support for integration - Advice to employers and employees in case of illness/accident throughout French-speaking Switzerland - Negotiations and coordination with service providers, legal representatives, authorities, official services, social and private insurers, as well as other stakeholders - Clarification of complex situations in the field of accident and illness, including on-site discussion and documentation of conclusions.
What you bring
- Several years of experience in the field of personal insurance claims - Federal diploma in private or social insurance, or similar training - Perfect command of French (including writing); good knowledge of German and/or English is an advantage - Comfortable in human contacts, independent and results-oriented - Confident, skilled in negotiations and able to assert yourself
What we offer you
We are convinced that satisfied employees achieve better performance. That is why we offer salary supplements that provide tangible benefits beyond the ordinary.
Flexibility and freedom: Smart Working (flexible work model), annual working time, five weeks of holiday (six weeks from age 50), two additional weeks of holiday offered every five years, possibility to purchase up to ten additional days of holiday per year
Work-life balance: family-friendly meeting times, 22 weeks maternity leave, eight weeks leave for the other parent, subsidies for childcare, company family allowances, days off for caring for relatives or in difficult personal situations
Pension and insurance: an attractive pension fund offering extended supra-mandatory benefits and savings options, and up to 30% discount on insurance products
Flexible benefits: AXA Shareplan (employee participation), CHF 500 per year on the Swibeco benefits platform, discounted lunch meals or Lunch Card, Smart Working allowance of CHF 200 per year
Mobility: reimbursement of half-fare travelcard, Reka-Pay up to CHF 1000 per year (20% discount), fleet discounts, free electric charging station, AXA bikes to borrow
Good work balance: free health check-ups, health weeks every year, varied physical activity offers (online and on-site), massage offers, rest rooms, Employee Care, online health portal, various seminars and events around health prevention and mental health
Development: three days for individual training, wide range of learning and development, free coaching, financial participation in continuing education, promotion of internal mobility, talent development offers, seminars for those over 55 (AXA Horizon), engagement in communities on various topics, participation in innovative projects (Innoday, AXA Hackathon, UnConference), two days dedicated to volunteer missions (environmental and social)
Your future workplace
Chem. de Primerose 11 - Google Maps
Send your application!
Do you have questions or need help? Do not hesitate to contact Sonia Bra, Head of WeCare French-speaking Switzerland by email at
More information about the application process is available here.
Diversity and inclusion are values dear to AXA
Open-mindedness, tolerance, respect for what differentiates us as well as what unites us, these are the essential characteristics of collaboration at AXA Switzerland. We wish to promote equal opportunities and remove barriers in the recruitment process.
If you need assistance or individual adaptations due to a disability, neurodivergence and/or a health issue, you can contact the Recruiting team at any time:
Learn more
About AXA
At AXA, we believe that every person has the potential to actively contribute to shaping the future. Our goal is to create a dynamic, encouraging and progressive working environment that stimulates and inspires you. With a culture marked by peer collaboration, trust and diversity. With our modern working conditions, we want to take into account the needs of our employees and help you develop your strengths, take responsibility and engage within your team for new ideas. You will thus be able to grow personally and shape the world of tomorrow with us, protecting what really matters.
Would you like to learn more about AXA as an employer and immerse yourself in our working world? Then you are in the right place on our Careers page.
Video
We look forward to your application!
For administrative and data protection reasons, only complete application files (CV, certificates, etc.) sent using the online application link will be considered.
We do not accept recruitment agency applications for this position.
jid5b06060aen jit0728aen jpiy26aen
Shape your future with us!
In the Customer Operations sector, you participate in shaping the customer experience for those who have suffered a claim and receive benefits. Our customers are at the heart of our concerns and we seek, together with them, a solution tailored to their needs. By systematically applying the motto "Customer first", we guarantee very high customer satisfaction.
What awaits you
- Case management in Care Management (clarification and implementation of customer requests with insured persons) - Mediation in case of workplace conflicts - Support for integration - Advice to employers and employees in case of illness/accident throughout French-speaking Switzerland - Negotiations and coordination with service providers, legal representatives, authorities, official services, social and private insurers, as well as other stakeholders - Clarification of complex situations in the field of accident and illness, including on-site discussion and documentation of conclusions.
What you bring
- Several years of experience in the field of personal insurance claims - Federal diploma in private or social insurance, or similar training - Perfect command of French (including writing); good knowledge of German and/or English is an advantage - Comfortable in human contacts, independent and results-oriented - Confident, skilled in negotiations and able to assert yourself
What we offer you
We are convinced that satisfied employees achieve better performance. That is why we offer salary supplements that provide tangible benefits beyond the ordinary.
Flexibility and freedom: Smart Working (flexible work model), annual working time, five weeks of holiday (six weeks from age 50), two additional weeks of holiday offered every five years, possibility to purchase up to ten additional days of holiday per year
Work-life balance: family-friendly meeting times, 22 weeks maternity leave, eight weeks leave for the other parent, subsidies for childcare, company family allowances, days off for caring for relatives or in difficult personal situations
Pension and insurance: an attractive pension fund offering extended supra-mandatory benefits and savings options, and up to 30% discount on insurance products
Flexible benefits: AXA Shareplan (employee participation), CHF 500 per year on the Swibeco benefits platform, discounted lunch meals or Lunch Card, Smart Working allowance of CHF 200 per year
Mobility: reimbursement of half-fare travelcard, Reka-Pay up to CHF 1000 per year (20% discount), fleet discounts, free electric charging station, AXA bikes to borrow
Good work balance: free health check-ups, health weeks every year, varied physical activity offers (online and on-site), massage offers, rest rooms, Employee Care, online health portal, various seminars and events around health prevention and mental health
Development: three days for individual training, wide range of learning and development, free coaching, financial participation in continuing education, promotion of internal mobility, talent development offers, seminars for those over 55 (AXA Horizon), engagement in communities on various topics, participation in innovative projects (Innoday, AXA Hackathon, UnConference), two days dedicated to volunteer missions (environmental and social)
Your future workplace
Chem. de Primerose 11 - Google Maps
Send your application!
Do you have questions or need help? Do not hesitate to contact Sonia Bra, Head of WeCare French-speaking Switzerland by email at
More information about the application process is available here.
Diversity and inclusion are values dear to AXA
Open-mindedness, tolerance, respect for what differentiates us as well as what unites us, these are the essential characteristics of collaboration at AXA Switzerland. We wish to promote equal opportunities and remove barriers in the recruitment process.
If you need assistance or individual adaptations due to a disability, neurodivergence and/or a health issue, you can contact the Recruiting team at any time:
Learn more
About AXA
At AXA, we believe that every person has the potential to actively contribute to shaping the future. Our goal is to create a dynamic, encouraging and progressive working environment that stimulates and inspires you. With a culture marked by peer collaboration, trust and diversity. With our modern working conditions, we want to take into account the needs of our employees and help you develop your strengths, take responsibility and engage within your team for new ideas. You will thus be able to grow personally and shape the world of tomorrow with us, protecting what really matters.
Would you like to learn more about AXA as an employer and immerse yourself in our working world? Then you are in the right place on our Careers page.
Video
We look forward to your application!
For administrative and data protection reasons, only complete application files (CV, certificates, etc.) sent using the online application link will be considered.
We do not accept recruitment agency applications for this position.
jid5b06060aen jit0728aen jpiy26aen
Care Management Specialist Arbeitgeber: AXA Versicherungen AG
AXA Versicherungen AG ist ein hervorragender Arbeitgeber, der Ihnen als Senior AI Engineer die Möglichkeit bietet, in einem dynamischen und innovativen Team zu arbeiten. Sie profitieren von flexiblen Arbeitszeiten, einer offenen Unternehmenskultur und umfangreichen Möglichkeiten zur beruflichen Weiterentwicklung. Zudem haben Sie die Chance, aktiv an der Gestaltung zukunftsweisender Technologien im Bereich der Motorfahrzeug-Schäden mitzuwirken und Ihre Ideen in einem unterstützenden Umfeld einzubringen.
