Desktop Support Engineer

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans.

This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

• IT Skills and Experience
• Act as a single point of contact for the technical tower in front of the customer.
• Provide IT Infrastructure desktop support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty.
• Provide desk side support and PC break/fix including basic administration of Windows O/S, Anti-spyware Anti-virus software, VPN & RDP related issue.
• Install, troubleshoot, and fix desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
• Provide Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
• Work closely with SCCM team for Software Distribution, Patching and Imaging technologies.
• Perform imaging for break/fix and new deployments.
• Ensure proper communication and quick resolution during Critical and Major Incidents.
• Participate in onsite meetings as needed. (Including any outage calls)
• Coordinate with vendors and 3rd party suppliers to resolve the problem.
• Registration and confirmation of incidents.
• Route to resolver group as appropriate.
• Re-route incident tickets.
• Escalate tickets not resolvable by FS, in accordance to escalation procedures.
• Available for on-call support based on the schedule.
• Stock, Inventory and Asset management.
• Ensure adherence to quality / security standards defined for the engagement.

Who You Are

• Reliable transportation
• Flexible schedule and commitment to work on demand when required
• Resilient and able to face and resolve conflicts.
• The ability to communicate effectively in both oral and written form with clients and end-users is compulsory.
• Customer-oriented and cool-tempered.
• Works well under pressure. Pro-active/Self-starter. Team player.
• Personal Attributes
• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well-organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of

• Microsoft Office applications
• PC/Laptop hardware
• PC/Laptop peripherals, including printers

Basic knowledge of

• Active Directory
• Exchange
• Apple OS
• SCCM
• IT Qualifications

At least one of the following

• PC/Laptop OEM Maintenance Certification
• Comp TIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 2+ years of relevant experience.
• Ready to travel 10-20 Miles as per the requirement
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