We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on‑call assistance to end‑users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Key Responsibilities:
Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
Respond to service requests and incidents via ticketing system, phone, or in‑person.
Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
Set up and configure new employee workstations, including user accounts and permissions.
Maintain asset inventory and ensure accurate documentation of IT equipment.
Assist with onboarding/offboarding of employees from a technical perspective.
Support remote users with VPN, remote desktop, and connectivity issues.
Collaborate with other IT teams on escalated issues or project‑related tasks.
Follow security protocols and assist with antivirus, patching, and data protection policies.
German language proficiency required.
Qualifications Required: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). Hands‑on experience in a desktop support, helpdesk, or IT technician role. Strong knowledge of Windows OS, Office 365, and basic networking concepts. Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA. Excellent communication and interpersonal skills.
Preferred: Experience with macOS or Linux environments. IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator. Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).
Working Conditions: On‑site support is required. Occasional lifting of equipment (up to 25 lbs). Flexible schedule or after‑hours support may be needed during maintenance windows or emergencies.
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Key Responsibilities:
Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
Respond to service requests and incidents via ticketing system, phone, or in‑person.
Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
Set up and configure new employee workstations, including user accounts and permissions.
Maintain asset inventory and ensure accurate documentation of IT equipment.
Assist with onboarding/offboarding of employees from a technical perspective.
Support remote users with VPN, remote desktop, and connectivity issues.
Collaborate with other IT teams on escalated issues or project‑related tasks.
Follow security protocols and assist with antivirus, patching, and data protection policies.
German language proficiency required.
Qualifications Required: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). Hands‑on experience in a desktop support, helpdesk, or IT technician role. Strong knowledge of Windows OS, Office 365, and basic networking concepts. Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA. Excellent communication and interpersonal skills.
Preferred: Experience with macOS or Linux environments. IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator. Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).
Working Conditions: On‑site support is required. Occasional lifting of equipment (up to 25 lbs). Flexible schedule or after‑hours support may be needed during maintenance windows or emergencies.
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It Desktop Support- Oberwart, Austria (Full Arbeitgeber: Axiom Technologies
Axiom Technologies ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in Wien eine dynamische und unterstützende Arbeitsumgebung bietet. Mit einem starken Fokus auf Mitarbeiterentwicklung und Weiterbildungsmöglichkeiten fördert das Unternehmen eine Kultur des Wachstums und der Zusammenarbeit. Die Position als Desktop Support Engineer ermöglicht es Ihnen, Ihre technischen Fähigkeiten in einem internationalen Umfeld einzusetzen und gleichzeitig einen bedeutenden Beitrag zur Optimierung des Serviceangebots zu leisten.
