pbLocation: /b Baden Rathausen /p pJoin Axpo and help make sure our colleagues can work productively every day. Bring your IT expertise, keep growing professionally, and actively help shape the support experience of tomorrow at Axpo. /p pbWorkload: /b 100% /p h3What You Will Do /h3 ul liAct as the first point of contact for on-site and remote IT support, handling incidents, requests, and escalations /li liProvide hands‑on support for hardware (laptops, peripherals, meeting room equipment) and software for end users /li liClassify, prioritize, and route tickets in Jira according to defined processes and SLA targets /li liTroubleshoot and resolve advanced technical issues independently, escalating to L2/L3 teams when needed /li liIdentify recurring problems, develop sustainable solutions, and maintain the knowledge base /li liSupport the onboarding of new colleagues by preparing IT equipment and access /li /ul h3What You Bring Who You Are /h3 ul liCompleted vocational training or a degree in IT, or equivalent professional experience /li liAt least 2 years of experience in IT end-user support, including hands‑on troubleshooting of hardware and software /li liExperience with ticketing systems such as Jira Service Management or ServiceNow /li liKnowledge of Windows and Microsoft 365, ideally combined with experience in endpoint management tools such as Microsoft Intune /li liStrong communicator and team‑oriented mindset – including phone‑based support /li liIdeally, certifications such as ITIL Foundation or Microsoft 365 Certified: Endpoint Administrator Associate, plus some experience with PowerShell /li /ul h3About the team: /h3 pYou’ll be part of the Group IT team, working closely with colleagues across locations and internal customers from across the Axpo Group. We value diversity, open exchange, and supporting one another. /p pAt Axpo Group, we are dedicated to fostering a culture of non‑discrimination, tolerance, and inclusion. /p pAs an equal opportunity employer, we welcome applications regardless of race and ethnicity, gender identity and expression, sexual orientation, age, disability, as well as socioeconomic, cultural, and religious background. /p pWe are committed to ensuring a respectful and inclusive recruiting process and workplace for everyone. /p
Support Agent CH (f/m/d) Arbeitgeber: Axpo Group
Die Axpo Gruppe ist ein hervorragender Arbeitgeber, der eine Kultur des kontinuierlichen Lernens und der persönlichen Weiterentwicklung fördert. Mit flexiblen Arbeitszeiten und der Möglichkeit, bis zu 50% remote zu arbeiten, bietet das Unternehmen eine ausgewogene Work-Life-Balance. Zudem profitieren Mitarbeiter von großzügigen Altersvorsorgeleistungen, umfassenden Gesundheitsangeboten und einem respektvollen, inklusiven Arbeitsumfeld, das Vielfalt schätzt und Chancengleichheit lebt.
