It Service Delivery Manager (A), 80-100% in Feldkirchen in Kärnten

Select how often (in days) to receive an alert:Vergewissern Sie sich, dass Sie die für diese Stelle erforderlichen Fähigkeiten und Erfahrungen mitbringen, und bewerben Sie sich dann mit Ihrem Lebenslauf unten.IT Service Delivery Manager (a), 80-100%Bachem is a leading, innovation-driven company specializing in the development and manufacture of peptides and oligonucleotides. With over 50 years of experience and expertise Bachem provides products for research, clinical development and commercial application to pharmaceutical and biotechnology companies worldwide and offers a comprehensive range of services. Bachem operates internationally with headquarters in Switzerland and locations in Europe, the US and Asia. The company is listed on the SIX Swiss Exchange. For further information, see .To drive our continuous organic growth, we are constantly looking for highly qualified professionals. To strengthen our team in Global IT, we are looking for a dedicated IT Service Delivery Manager (a), 80-100%Own core ITSM processes — Lead Incident, Problem, Configuration and Event Management globally, ensuring SLA compliance and alignment with SOPs/ITIL.Define performance metrics — Set KPIs/SLAs, build dashboards, deliver monthly reports and manage escalationsMaintain process documentation — Create and update SOPs, training materials and ensure role clarity with tracked training recordsDrive Problem Management — Run RCA processes, remediation follow‑up, stakeholder communication and proactive risk identificationManage Known Errors — Maintain Key Issue databases and ensure workarounds are documented and sharedLead CMDB governance — Own CMDB strategy, CI lifecycle accuracy, data models and service dependency mappingEnsure CMDB data quality — Perform audits, reconciliation, issue resolution and integration with change/incident/monitoring processesOptimize CMDB tooling — Enhance CMDB/asset platform usage, automate via discovery tools and report on configuration complianceRun Event Management — Ensure monitoring coverage, correct event filtering/correlation and impact‑based escalationDefine event automation — Maintain thresholds, notifications and automated/self‑healing responsesYour profile:7+ years in IT Operations, Service Management or a related technical field, including Service Operations or Service Delivery ManagementHands‑on experience in Incident, Problem, Configuration and/or Event Management;

Major Incident Management is an advantageITIL Foundation certification required;

ITIL Intermediate/Expert an asset.Strong cross-domain technical expertise across infrastructure, applications, databases, and security, with a deep understanding of their interdependencies—including modern workplace devices, application servers, and backend platformsStrong analytical skills to identify patterns, correlations and root causes, with the ability to lead technical RCA callsExcellent communication skills, translating technical detail into business‑ and user‑friendly languageStrong facilitation and leadership under pressure, with the ability to work across global teams and manage stakeholders at all levelsExperience with monitoring, log analysis and service management platforms (e.G., ServiceNow, LogicMonitor).Our offer:A dynamic and rapidly growing work environment with internal development and training opportunitiesFlexible working hours with home office days and an option for obtaining additional vacation days through workload reductionCompany‑run daycare center on the Bachem Campus in Bubendorf60% coverage of pension fund contributions by Bachem AG as well as option for extra‑mandatory pension provision with our Pension Plan PlusAccess to benefits platforms with discounts from external partnersFresh, healthy and varied food in our staff restaurantA wide range of free sports activities on the Bachem CampusWould you like to drive innovation together with us?At Bachem, you’ll find a diverse, multicultural team. The (a) in the job title stands for all. We welcome applications from all candidates. What matters are your skills and motivation—regardless of age, gender, background, religion, or sexual orientation. xshrkfv Please note: unsolicited resumes from recruitment agencies will not be considered.#J-18808-Ljbffr