To drive our continuous organic growth, we are constantly looking for highly qualified professionals. To strengthen our team in Global IT, we are looking for a dedicated IT Service Delivery Manager (a), 80-100%
Your tasks:
Own core ITSM processes — Lead Incident, Problem, Configuration and Event Management globally, ensuring SLA compliance and alignment with SOPs/ITIL.
Define performance metrics — Set KPIs/SLAs, build dashboards, deliver monthly reports and manage escalations
Maintain process documentation — Create and update SOPs, training materials and ensure role clarity with tracked training records
Drive Problem Management — Run RCA processes, remediation follow‑up, stakeholder communication and proactive risk identification
Manage Known Errors — Maintain Key Issue databases and ensure workarounds are documented and shared
Lead CMDB governance — Own CMDB strategy, CI lifecycle accuracy, data models and service dependency mapping
Ensure CMDB data quality — Perform audits, reconciliation, issue resolution and integration with change/incident/monitoring processes
Optimize CMDB tooling — Enhance CMDB/asset platform usage, automate via discovery tools and report on configuration compliance
Run Event Management — Ensure monitoring coverage, correct event filtering/correlation and impact‑based escalation
Define event automation — Maintain thresholds, notifications and automated/self‑healing responses
Your profile:
7+ years in IT Operations, Service Management or a related technical field, including Service Operations or Service Delivery Management
Hands‑on experience in Incident, Problem, Configuration and/or Event Management; Major Incident Management is an advantage
ITIL Foundation certification required; ITIL Intermediate/Expert an asset.
Strong cross-domain technical expertise across infrastructure, applications, databases, and security, with a deep understanding of their interdependencies—including modern workplace devices, application servers, and backend platforms
Strong analytical skills to identify patterns, correlations and root causes, with the ability to lead technical RCA calls
Excellent communication skills, translating technical detail into business- and user-friendly language
Strong facilitation and leadership under pressure, with the ability to work across global teams and manage stakeholders at all levels
Experience with monitoring, log analysis and service management platforms (e.g., ServiceNow, LogicMonitor).
Our offer:
A dynamic and rapidly growing work environment with internal development and training opportunities
Flexible working hours with home office days and an option for obtaining additional vacation days through workload reduction
Company‑run daycare center on the Bachem Campus in Bubendorf
60% coverage of pension fund contributions by Bachem AG as well as option for extra‑mandatory pension provision with our Pension Plan Plus
Access to benefits platforms with discounts from external partners
Fresh, healthy and varied food in our staff restaurant
A wide range of free sports activities on the Bachem Campus
Would you like to drive innovation together with us?
We look forward to receiving your complete application documents via our application portal.
Learn more about the Bachem Group and get inspired by our exciting work environment at our location in Bubendorf!
#J-18808-Ljbffr
Your tasks:
Own core ITSM processes — Lead Incident, Problem, Configuration and Event Management globally, ensuring SLA compliance and alignment with SOPs/ITIL.
Define performance metrics — Set KPIs/SLAs, build dashboards, deliver monthly reports and manage escalations
Maintain process documentation — Create and update SOPs, training materials and ensure role clarity with tracked training records
Drive Problem Management — Run RCA processes, remediation follow‑up, stakeholder communication and proactive risk identification
Manage Known Errors — Maintain Key Issue databases and ensure workarounds are documented and shared
Lead CMDB governance — Own CMDB strategy, CI lifecycle accuracy, data models and service dependency mapping
Ensure CMDB data quality — Perform audits, reconciliation, issue resolution and integration with change/incident/monitoring processes
Optimize CMDB tooling — Enhance CMDB/asset platform usage, automate via discovery tools and report on configuration compliance
Run Event Management — Ensure monitoring coverage, correct event filtering/correlation and impact‑based escalation
Define event automation — Maintain thresholds, notifications and automated/self‑healing responses
Your profile:
7+ years in IT Operations, Service Management or a related technical field, including Service Operations or Service Delivery Management
Hands‑on experience in Incident, Problem, Configuration and/or Event Management; Major Incident Management is an advantage
ITIL Foundation certification required; ITIL Intermediate/Expert an asset.
Strong cross-domain technical expertise across infrastructure, applications, databases, and security, with a deep understanding of their interdependencies—including modern workplace devices, application servers, and backend platforms
Strong analytical skills to identify patterns, correlations and root causes, with the ability to lead technical RCA calls
Excellent communication skills, translating technical detail into business- and user-friendly language
Strong facilitation and leadership under pressure, with the ability to work across global teams and manage stakeholders at all levels
Experience with monitoring, log analysis and service management platforms (e.g., ServiceNow, LogicMonitor).
Our offer:
A dynamic and rapidly growing work environment with internal development and training opportunities
Flexible working hours with home office days and an option for obtaining additional vacation days through workload reduction
Company‑run daycare center on the Bachem Campus in Bubendorf
60% coverage of pension fund contributions by Bachem AG as well as option for extra‑mandatory pension provision with our Pension Plan Plus
Access to benefits platforms with discounts from external partners
Fresh, healthy and varied food in our staff restaurant
A wide range of free sports activities on the Bachem Campus
Would you like to drive innovation together with us?
We look forward to receiving your complete application documents via our application portal.
Learn more about the Bachem Group and get inspired by our exciting work environment at our location in Bubendorf!
#J-18808-Ljbffr
IT Service Delivery Manager (a), 80-100% Arbeitgeber: Bachem
Bachem in Bubendorf, Schweiz, ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern ein dynamisches Arbeitsumfeld mit flexiblen Arbeitszeiten und umfangreichen Entwicklungsmöglichkeiten bietet. Als SAP Solution Architect haben Sie die Chance, an innovativen Projekten zu arbeiten und Ihre Fähigkeiten in einem modernen, technologiegetriebenen Umfeld weiterzuentwickeln. Die Unternehmenskultur fördert Zusammenarbeit und kontinuierliches Lernen, was Bachem zu einem attraktiven Ort für engagierte Fachkräfte macht.
