Overview
In this role you ensure stable operation of the CRM/CLM landscape during migration and act as the central link between business, operations, and the migration program. You will keep day-to-day operations smooth, resolve complex production issues, and provide transparency into data, processes, and system functionality. You’ll combine hands-on support, data analysis, and stakeholder management to drive data quality and operational excellence as you migrate to a future-ready platform.
Leistungen / Benefits
- Zurich location
- free lunch
- open-office spaces
- latest technology
- agile environment
- flat hierarchy
Verantwortungsbereiche
- Ensure stable operation of the existing CRM/CLM application during migration
- Analyze, resolve, and track incidents, service requests, and inquiries
- Maintain data quality and stability of business processes
- Support business units with data, process, and system questions
- Collaborate with development, architecture teams, and external service providers
- Document business processes, data structures, and system logic for migration
- Analyze production issues via log analysis, SQL, and data analysis to identify root causes
- Support audits, regulatory and compliance activities associated with the legacy system
- Ensure controlled parallel operation of legacy and target systems until decommissioning
Zentrale Anforderungen
- 7+ years in Application Management, Application Support, or Business Application Support
- Strong knowledge of Incident, Problem, and Change Management processes
- Ability to understand complex applications, processes, and data models
- Experience in analyzing and resolving production and operational issues
- Strong SQL and relational database expertise (data analysis, reporting, reconciliation, validation)
- Experience with root cause analysis, data quality assurance, and migration-related data activities
- Strong analytical, structured, solution-oriented mindset with customer/service orientation
- Experience with log analysis and data quality assessments advantageous
- Affinity for Artificial Intelligence (AI) and openness to AI-enabled tools
- strong customer orientation
- analytical and structured thinking
- stakeholder management
- SQL
- relational databases
- log analysis
Application Support & Run-the-Bank Specialist in Zürich Arbeitgeber: Bank Vontobel
Als Arbeitgeber bieten wir Ihnen die Möglichkeit, in einem dynamischen und agilen Umfeld in Zürich zu arbeiten, wo Sie aktiv an der Weiterentwicklung unserer Kernbankenplattform mitwirken können. Unsere offene Arbeitskultur fördert kreative Ideen und Teamarbeit, während wir Ihnen durch moderne Technologien und kontinuierliche Weiterbildung hervorragende Entwicklungsmöglichkeiten bieten. Genießen Sie zudem zahlreiche Vorteile wie ein kostenloses Mittagessen und eine zentrale Lage, die Ihren Arbeitsalltag bereichern.
