Position based in Lausanne (with training at our premises in Geneva for several months)
Your main tasks:
- Welcome and assist customers in branch or by phone/email in using our online services; - Identify customer needs and direct them to appropriate solutions; - Handle complaints by providing a quick and appropriate solution; - Build customer loyalty by providing optimal service quality; - Arrange qualified appointments for the sales team; - Update customer files; - Work closely with our partners, as well as with all bank employees.
What we are looking for:
- You have good interpersonal skills demonstrated by successful commercial experience; - Customer-oriented, you are committed to providing the best service; - You have an excellent team spirit and know how to work independently; - You are familiar with the Swiss retail banking market or cross-border market; - You have a strong sense of rigour, are responsive and organised; - You are proficient with Office suite tools; - You speak fluent French and Italian (German is a significant advantage); - Knowledge of Finnova software will be a plus.
jid09cd7ecaen jit0727aen jpiy26aen
Your main tasks:
- Welcome and assist customers in branch or by phone/email in using our online services; - Identify customer needs and direct them to appropriate solutions; - Handle complaints by providing a quick and appropriate solution; - Build customer loyalty by providing optimal service quality; - Arrange qualified appointments for the sales team; - Update customer files; - Work closely with our partners, as well as with all bank employees.
What we are looking for:
- You have good interpersonal skills demonstrated by successful commercial experience; - Customer-oriented, you are committed to providing the best service; - You have an excellent team spirit and know how to work independently; - You are familiar with the Swiss retail banking market or cross-border market; - You have a strong sense of rigour, are responsive and organised; - You are proficient with Office suite tools; - You speak fluent French and Italian (German is a significant advantage); - Knowledge of Finnova software will be a plus.
jid09cd7ecaen jit0727aen jpiy26aen
