SENIOR ICT OFFICER – DATA, BUSINESS INTELLIGENCE & AUTOMATION

Qualifications, Knowledge, Skills And Abilities Required

• A degree or diploma in Information Systems, Data Analytics, Business Intelligence, Computer Science, Information Technology, Software Development, Business Administration or a related field.
• Five (5) to seven (7) years’ experience in data management, reporting, analytics, systems analysis, business intelligence, application support, software development or automation initiatives.
• Experience in developing or overseeing dashboards, reports, internal applications, workflows, integrations or management information outputs and working with business users to define reporting, automation, application or process‑improvement requirements – experience with data governance, data quality, secure development, reporting standards or system integration would be an asset.
• Supervisory or team leadership experience; Microsoft Power BI certification, such as PL-300; Data analytics, business intelligence or database certification; Application development, secure coding or systems analysis training would be an asset.
• Microsoft Power Platform, Power Apps, Power Automate or equivalent workflow automation training; API integration, low-code/no-code, AI or digital transformation training; Project management or business analysis training would be an asset.
• Strong analytical and problem‑solving skills and the ability to translate business needs into reporting, automation, application and data solutions.
• Strong understanding of data quality and reporting controls and a good understanding of dashboards, KPIs and management information.
• The ability to lead application development and automation initiatives in a controlled manner.
• Strong communication and stakeholder engagement skills.
• Ability to manage multiple priorities and deadlines.
• Strong documentation and presentation skills.
• Leadership and supervisory capability.

Duties And Responsibilities Include, But Are Not Limited To

• Data, Analytics and Business Intelligence Leadership
• Develop and maintain the Company’s data, reporting and business intelligence approach in alignment with the ICT strategy.
• Lead the development of dashboards, reports and analytics to support executive, operational and departmental decision‑making.
• Promote the use of accurate and timely data as a business asset across the Company.
• Establish reporting standards, KPI definitions and data quality expectations.
• Identify opportunities to improve efficiency through better use of data, automation and system integration.
• Support the CICTO with data‑driven insights required for ICT planning, performance reporting and digital transformation initiatives.
• Application Development and Automation Leadership
• Lead the development and support of internal applications, digital forms, workflows, automation tools and reporting solutions.
• Identify manual, repetitive or inefficient business processes that can be improved through automation or system integration.
• Oversee the design, development, testing, deployment and documentation of approved application and automation solutions.
• Ensure internally developed applications and automation workflows are secure, supportable, documented and aligned with business requirements.
• Promote the use of approved low‑code, no‑code, scripting, workflow and application development tools where appropriate.
• Support the transition from manual spreadsheets and paper‑based processes to controlled digital workflows and integrated applications.
• Systems Integration and Digital Transformation Support
• Support digital transformation initiatives by identifying where applications, automation, reporting and integration can improve business processes.
• Provide data, application and automation input into major projects such as, but not limited to, HRIS, ERP review, Microsoft 365, AI‑enabled SCADA reporting and other modernization initiatives.
• Work with application, infrastructure and cybersecurity teams to support secure and effective data flows between systems.
• Assist with integration requirements where reporting, analytics, workflow automation or data exchange is required.
• Support controlled self‑service reporting and self‑service automation where appropriate.
• Ensure digital solutions are developed with appropriate ownership, support arrangements and documentation.
• Reporting, Dashboards and Management Information
• Oversee the design, development and maintenance of management dashboards and operational reports.
• Ensure reports and dashboards are accurate, timely, useful and aligned to business requirements.
• Support reporting for finance, HR, operations, maintenance, customer service, ICT, cybersecurity and executive management.
• Assist departments in defining KPIs, reporting needs and performance indicators.
• Improve reporting automation and reduce dependency on manual spreadsheets and repetitive reporting processes.
• Data Governance and Data Quality
• Develop and maintain standards for data ownership, data definitions, reporting sources and data quality.
• Support the establishment of master data and reference data standards where required.
• Identify data quality issues and coordinate corrective actions with system owners and business departments.
• Maintain documentation of key datasets, reporting logic, data flows, dashboards, workflows and automation processes.
• Ensure reports, dashboards and automation solutions use approved and reliable data sources.
• Support proper retention, access control and traceability for key reports, datasets and business information.
• Application Development Standards and Support
• Establish standards for application documentation, version control, testing, change management and support handover.
• Ensure new applications and automation workflows include ownership, support arrangements and access controls.
• Review application and automation requests for business need, security requirements, supportability and alignment with ICT priorities.
• Coordinate with the Senior ICT Officer – Cybersecurity, Governance & Compliance to ensure internally developed solutions meet security, data protection and access‑control requirements.
• Maintain an inventory of internally developed applications, workflows, scripts, dashboards and automation solutions.
• Ensure application changes follow approved change‑control and release procedures.
• HRIS, ERP and Enterprise System Support
• Provide data governance, reporting, automation and integration support for HRIS acquisition and implementation.
• Support ERP review and modernization activities from a reporting, analytics, workflow and data availability perspective.
• Ensure new systems include proper reporting, dashboarding, automation, integration and data quality considerations.
• Assist with data migration readiness, validation and reporting requirements for enterprise systems.
• Support business departments in identifying reporting and workflow improvements arising from new or upgraded enterprise systems.
• Supervision and Team Leadership
• Supervise the ICT Officer – Software Development & Applications and ICT Support – Data & Reporting.
• Assign, review and prioritize reporting, analytics, application development, automation and data‑related work.
• Support training and development of staff involved in reporting, data, application development and automation.
• Promote documentation, consistency, secure development practices and knowledge sharing within the team.
• Provide performance input and technical guidance for assigned staff.
• May be required to act for the CICTO when required and authorized.

The BNECL is an equal opportunity employer committed to fostering a diverse and inclusive workplace.

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